Retired Team Member
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Retiring Moderator
Hi Audun,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retiring Moderator
Hi Mel,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi NikolaS ,
I m having similar problem , have tried verifying my id several times , but getting stuck . Please assist urgently required.
Retiring Moderator
Hi Ashi
I'm sorry about the trouble you experienced while verifying your account. After reviewing your account, I noticed that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card, and ensure you submit both sides. You can try uploading your document again from the Settings page.
Retiring Moderator
Thanks for letting me know, Ashi. I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
It has been 5 days since I have applied for Identity Verification, yet it keeps telling me to verify my identity every time I visit upwork. This is what I am getting on the identity verification page.
Do, I need to submit the government ID again, or I need to wait few more days to get my identity verified.
Retired Team Member
Hi Val,
Hi Val,
We checked with our verification team and can confirm that one of our agents contacted you directly via a support ticket to further assist you in completing the verification process.
Hi Sir Can You Kindly tell me what this indicating
Retiring Moderator
Hi Saad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
