Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[mezoor]

Same issue here!

[585ea9c1]

I am going to just switch to Fivver tbh

[b2261ef0]

Please Luiddi can you help me out here? 

I am trying to verify my prophylaxis, but I don't have an ID card, my nationality is swiss and my residence permit in the UK is online, it is confirmed by a code. I have bank statements and other government documents that I can present as proof of residence, I could apply for a physical residence card, but this takes many months. I urgently need to start working! is there a solution?

[c37c68f5]

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

[syedmunir16]

Hi 

I am trying to verify my ID via greencard USA as I have recently moved to the USA but upwork is not detecting it, than I tried taking a pic and that does not work, however, I tried it with all devices and will all backgrounds.

Can you please help me? its urgent as this is the only source of income I have.  Waiting for your reply

Thanks

[ArjayM]

Hi Syed,

I see a support ticket was already been raised about your ID Verification concerns. Please allow our team time and you will get an update from one of the team members here once your case is thoroughly reviewed.

[e10a44f4]

Hi,

I have uploaded a face-veiled display picture due to my religious beliefs and was unable to get my account verified. Can you help me with this issue and allow me an exemption?

Best Regards

[1b677604]

Hello LuigiR,

• I am laying this complaint from a temporary account I created just air out my frustrating situation. I have failed on many attempts to get Verified despite resubmitting my government issued ID which in my country of residence ( Nigeria) is the National Identity Number card( NIN). I have been sent emails informing me on the ID verification failure even after submitting my ID card and appearing on Camera. This is highly inconveniencing as I haven't been able to apply for jobs or lay my complaint on upwork community because my account is currently suspended. Can't Upwork initiate a manual verification process this is getting really frustrating and tiring.

[LuiggiR]

Hi Brown,

I'm sorry you were having trouble with the verification process. Can you please click on my name and send me a private message with the registered email address of the account you need assistance with?

[1b677604]

Hello Luiggi, 

I can't seem to message you privately message you, I can't see any delivered messages in my inbox. Would it be ok if I leave my email address in the comments here?

[LuiggiR]

Hi Brown,

Sharing your contact information in the public forum isn't allowed. I received your private message; you are not seeing anything in your Inbox yet because I haven't replied. I'll continue assisting you from there. 

[1b677604]

Thank you for the assistance, Luiggi 

[1b677604]

Hello ArjayM,

I am laying this complaint from a temporary account I created just air out my frustrating situation ( trust me I wouldn't be violating Upwork's policy if I had other means of reaching out to you) . I have failed on many attempts to get Verified despite resubmitting my government issued ID which in my country of residence ( Nigeria) is the National Identity Number card( NIN). I have been sent emails informing me on the ID verification failure even after submitting my ID card and appearing on Camera. This is highly inconveniencing as I haven't been able to apply for jobs or lay my complaint on upwork community because my account is currently suspended. Can't Upwork initiate a manual verification process this is getting really frustrating and tiring.

I received emails from Upwork support but none of them pinpointed the exact issue with my NIN ID, it is authentic and is used for verification purposes of any sort

[0378c4b7]

Hi Sir,

Good day! I received an email for Identity Verification. I tried to access the QR code and sending a text message to my phone number; however, nothing worked. It redirected me to the same page that shows the QR code and the option to send text message. Please advise. 

Thank you.

Kind regards,

-Raymart V.

[PradeepH]

Hi Raymart,

I am sorry to hear about the trouble while completing ID verification. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[f337e769]

Hi PradeepH.

I am currently facing the same issue after getting my first offer please help.

[f337e769]

Hi Team,

I got my first offer through upwork and when I accepted it. I was prompted to verify my identity, however UpWork keeps rejecting my national ID saying they do not recognise my document even though it is a very clear picture. Please advise on how I can be helped with the verification as I currently do not have my passport or drivers license.

Regards,

Suzen

[ArjayM]

Hi Suzen,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[e9bca409]

Hello LuiggiR

I seem to have issues with the identity verification. When taking the selfie it keeps showing no face detected.

[ArjayM]

Hi Victor,

I see that a support ticket was raised about your ID verification concern. One of the support team members has escalated your case to the appropriate team and responded to the ticket with updates. Please allow 24 to 48 hours; you'll get an update on this page once your case has been thoroughly reviewed.

[fa6dfbbb]

Can you please have an agent help me out with identity verification 

[af27c653]

Identity verification

I have followed the steps as indicated and it has not worked for me, please help me by generating a Ticket so that someone from support can contact me

[556c9813]

I have been trying to complete the ID verification. 

See the screenshot attached. It has been like this for very long now. Also, I have not gotten any email in this regard.
How long is this supposed to take?

Kindly Assist or Advise, Thanks.

[556c9813]

Has been like this for a long time. No feedback has been given.

[4c70a841]

Please i really need help resolving this issue, I have all my document on standby for anyone willing to assist me. I have submited my Id multiple time and i still get this yellow warning

[PradeepH]

Hi Norman,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can try uploading your documents again from the Settings page.

- Pradeep

[aae9eff7]

 Hey upwork team I would really appreciate it if you could help me.I am new to you and I got the rising talent batch and very quickly I got a job.I was asked to do verification and I did it twice but still not giving me any notice but why because of that I can't even talk to my client.As this is my first job I don't want to lose please help me

[LuiggiR]

Hi Hasina,

Thank you for reaching out, and I'm sorry to hear you're having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there's anything else you need to do.

[aae9eff7]

Thanks for contacting me.Hope this distance will be over because I need to talk to my client asap they are telling me, there is a problem with my account, I don't want to lose the work you all understand hope it will be completed very soon.

thank you

[33e8d3a5]

Hi,

I am having an issue with the ID verification. I have submitted all the details as requested, but the issue is still unresolved.

1) My National ID is in Urdu, my native language. Is that a problem?

2) My full name is Kashif Khan Lashari, but on my CNIC, it is just Kashif Khan. Is that also a problem?

I got my first project on Upwork today and would like to get this resolved as soon as possible.

Thank you,

Kashif

[bc1afebc]

Hi Everyone,
Can you please let me know how to resolve this issue when I'm  going to do ID verification?

[LuiggiR]

Hi Asad,

I'm sorry you're having trouble with the verification process. Could you please share a screenshot of the error? If you haven't already, you can also try using a different browser to see if that helps. 

[alvarez_gem]

Hello Luiggi,

I've completed the verification process on my iPhone twice, and each time it indicated success. However, when I log into my account, I'm still prompted to verify my identity, and under settings, it shows that the visual verification was unsuccessful. This issue seems to be preventing me from applying for jobs with other clients.

Could you please assist me in resolving this problem? I am eager to continue applying for jobs and need this issue to be addressed promptly.

Thank you for your help.

[LuiggiR]

Hello Gem,

I'm sorry you've been having trouble with the verification process. The team recently responded to you with an update via this support ticket. Kindly refer to it for more information. 

[1e1fddaf]

Hello Luiggi, I am reaching out because I see you are a moderator and I need urgent help. I already wrote in the forum a few days ago but no one is answering me and this is very important. I have submitted my verification about 4 days ago and I am still not verified. I did all the steps and it's telling me I am under manual verification but it's been taking way too long, and I was told it would be 24-72 hours at most. I have contracts awaiting and money in my account and I cannot deposit or accept contracts. This is very stressful for me since I am losing a lot of money. Please help me with this issue as soon as possible. I would really really appreciate it. Thank you! 

[6b1d9745]

I submitted my confirmation about 3 times (I scanned both my passport and driver's license), the last time was 5 days ago, but I still haven't been confirmed. I have followed all the steps and it says that I have successfully downloaded my driver's license, I am successfully verified, but it has not yet been verified. Could you help me?

Thank you in advance,

Christina

[LuiggiR]

Hi Kris,

It appears that this is happening because your profile name isn't your full name; you've only added your last name initial. Could you please go to your Contact Info settings page and update your profile name accordingly? Once your name is updated, you can visit your Identity Verification page to resubmit a valid government-issued photo ID

[63fa28e4]

Hello, I am a Nigerian. I submitted my NIN premium card to Upwork to verify my account but it was rejected. Meanwhile presently NIN is the government means of identity verification in Nigeria.

[JoanneP]

Hi Ngwuta,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[26187908]

Hello @JoanneP
I'm facing the same problem i cant get my id verified at all, yet i spend a whole day taking a photo of the same; my id's photo is not that clear compared to my recent photos especially the one on y profile's display. I would love to talk to an agent to resolve this please. can you create a ticket for me. Please help