Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

Hello Ogunsola, 

Congratulations on your just completed task on Upwork. 

What I used for my verification was my drivers license. 

Hope this helps 

Cheers
Chukwuemeka

[#3]

Hoi Ogunsola,

I see that you've been coordinating with the appropriate team to address your ID verification concerns. A support ticket was raised and we suggest you continue communicating with the team through that ticket or email so that they can assist you more efficiently.

[#4]

I tried again but the system doesn't want to recognize my passport. This is the 6th day of my torment.....

[#5]

Hi Upwork team,
I have the same problem with identity verification, it's been a week and I'm unable to verify my profile because of that I can't bid for the work.
I've submitted my Id, selfie more then 10 times and tried different documents but getting notification to upload again or a document with a country or different selfie, it's really frustrating.
Can you ask an agent to check my account, please?

[#6]

Hi Anshul,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hi Luiggi,
Thanks for escalating, it's resolved now.

[#8]

hi,

my name is habibullah mehmood qazi which is my legal name but my verified name is habib mahmood and becuase of that it is not verfiying my identity card 

[#9]

Hi Habibullah,

I can see that one of our team members is already assisting you via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#10]

kindly guide me how to do I get in touch with support ticket it just says solved further reading it it says that your request for verification is declined please submit documents named after habib mahmood which is not my real name it is my nick name 

my real name is habibullah mehmood qazi I used habib from habibullah and mahmood from my surname but i guess some how they can't find resemblance in the name and i can't add addtional comments on my support ticket because it says solved ut they have just rejected my verification

[#11]

Habibullah, you can also respond to the email notification sent to the registered email address to open the support ticket. 

- Pradeep

[#12]

Hello everyone!

I'm new to this, just started, but I'm having trouble with the ID verification. I've sent an ID card for verification and even a passport as well. But every time it asked me again and again, not sure what the problem was. Now it says, manual review. So what should I do? Should I wait or should I be worried? If the photos need to be sent here, let me know and I will do it right away. 

Thank you!

[#13]

 Hi Nikoloz,

I can confirm that you were able to submit the required documents. For now, you need to wait; the team's manual review will take 1-3 days to complete. Let us know if you don't see any updates after that time, and we'll gladly follow up.

[#14]

i have connects but i cant use them. apply job button is not enabled.what is its soulton.

[#15]

Hi Muhammad Shahzad,

I saw that you've been requested to complete the ID verification process. Please go here and get this started at your earliest convenience. This is a required step so that you can start submitting your proposals. 

[#16]

I also have the same issue, i cant apply since the apply now button is unable to click even though i have enough connects to send proposal

[#17]

i received about my complain about why i cant apply work even though i have enough connects. upwork told me to update my profile picture to more accurate picture of mine and i already did but still cant apply any work

[#18]

Hi Tim,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

[#19]

I am from Kosovo and i try to verify my id but is not working !

[#20]

Hi Uthman,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

I  have been trying to verify my ID but it is not recognizing my document and keeps giving error.

[#22]

Hi Sushant,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

I can’t confirm my identity. Is there another way?

https://prnt.sc/uwn1P9KYunyd

[#24]

Hi Sergey,

I see that you've recently resubmitted your documents, which are under manual review. Kindly allow 1-3 for the review to be completed. Please let us know if you don't hear back from the team within that time, and we'll gladly follow up. 

[#25]

Page erroring out after submission of I'd and Selfi. All browser settings are enabled. Wifi is good. See attachment.

[#26]

Hi Mradul,

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.