Moderator
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
I have started the verification process. Is this correct and how long will it take?
Moderator
Hi Ashoke,
I see that your submission is currently under manual review by the relevant team. Please allow 1-3 for the review to be completed; you can rest assured they will let you know if you need to do anything else.
As the upwork account has only part of my name, it is not possible to enter the bank account, so can I use my full name in the upwork account?
Moderator
Hi Praise,
I see that you've already completed the verification process for your account; you aren't currently required to complete any additional verification. Are you referring to an account different from the one you're posting from?
Hello. I am stuck with identity verification. I am an Italian citizen with an Italian passport but I am a resident of Bulgaria.
Moderator
Diego, I'm very sorry for any frustration caused during the verification process. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Moderator
Hi Miznaur,
There was an issue earlier today where users could not access our Help Center. I'm happy to inform you that this has already been resolved. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Moderator
Hi James,
Thank you for reaching out, and I'm sorry for any inconvenience this may have caused. This is happening because you are required to verify your identity. I can see that you attempted to verify your account, but your submission failed because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.
Retired Team Member
Hi Alexey,
I've contacted the team handling the review of your payment method to have your case reviewed. One of the team members has emailed you, providing more information about the status and instructions for resolving the ID verification issue.
Please don't hesitate to communicate with the team if you have questions or need further assistance; they'll gladly help.
Moderator
Hi Ishtiaq,
We checked your account and can confirm that the verification has been completed; the ID-verified badge has already been added. You may log into your account.
Moderator
Hi Rachel,
Sorry for not responding to you earlier. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
