Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

I wanted to subscribe to the paid plan, so it asked me to do ID verification, which was fine but I had not put in my full name. I updated to my full name, however the ID verification still picks up the old name.

Can someone please fix it, or put me in touch with a support person.

[#3]

Hi Muhammad,

Thank you for your message. You can still proceed with uploading the documents and our team will reach out to you if they need additional information. 

- Pradeep

[#4]

I have submitted documents for identity verification 6 hours ago but there is no update yet on verification , its still showing manual review. So can anyone help me out in this?

[#5]

Hi Aman,

Thank you for your message. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#6]

Hi, 

My ID verification process is being delayed by Upwork. My full name is not being taken by it from my Govt. ID and hence it is taking time. I want you to take it as it is there on my card. Further, you can assist me. I can share the documents if needed.

[#7]

Hi Muhammad,

Thank you for your message. I checked and I do not see any pending verification on your Upwork account. Also, your account is active now. If you have any further questions or concerns, please feel free to let us know. We're here to help!

- Pradeep

[#8]

Hi i commented earlier, and it seems i uploaded a wrong screenshot, I still have this issue

[#9]

Hi I'm Naveen,
I uploaded my ID and Photo for ID verification. Everthing's perfectly legible.

However It wasn't approved, and one client said that my profile shows "This profile is no longer available"
Can someone help me fix this?

[#10]

Hi Naveen,

I am sorry to hear about your verification status. I checked and it appears that you have already resubmitted your documents. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#11]

Hi there,

I have a new Upwork account and  I have earned the verified badge also. I have submitted my details about my verification already but I still receive the following message :

"Some of your services are temporarily on hold

But again he showed me the verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE 

What can i do in this situation? 
Please guide me! 

Thanks

[#12]

Hi Misbah,

Thank you for your message. I checked and can confirm that you have successfully verified your account. Could you please try checking your account after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[#13]

I hope this message finds you well. I am writing to bring to your attention an issue I am currently encountering regarding identity verification and location confirmation on your platform.

As a resident of Turkey, I recently attempted to verify my identity using my national ID card issued by my home country. However, due to the disparity between the country of issuance and my current residence, I am encountering difficulties in confirming my location.

I understand the importance of accurate identity verification and compliance with location-based requirements. I am fully committed to adhering to your platform's policies and procedures. However, I find myself in a situation where my current residency does not align with the country indicated on my national ID card.

I am reaching out to seek guidance and assistance in resolving this matter promptly. I am willing to provide any additional documentation or information necessary to facilitate the verification process successfully.

Your prompt attention to this matter would be greatly appreciated. I am eager to continue utilizing your platform and look forward to your guidance on how best to proceed in resolving this issue.

Thank you for your time and assistance.

[#14]

Hello Zuhal,

Thanks for bringing this to our attention. Although your profile and physical location should match, we understand that sometimes you may reside in a different country from the one on your ID. In these cases, we'll automatically add additional steps to help us verify your location. You can change your profile country to match your ID or upload a supplemental document that confirms you live in the country shown on your profile.

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there's anything else you need to do.

[#15]

I have been trying to verify my identity with my National Identify Management System (NIN) Slip and I kept getting "We couldn't recognize your document". How then can I verify this, please? @https://www.upwork.com/ab/step-up-verification/id/onyiloxy_1715874262862

[#16]

Hi Mary,

I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

please can i be assisted too?

[#18]

Hi Norman,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#19]

Hi LuiggR, 

Please help accelerating this process for me. 

I tried to take a photo of my Egyptian National ID after selecting passport and it won’t accept my Egyptian national ID!

I have a running job and I don't want my account to be put on hold. I don't have my passport at the moment and this is an Official Egyptian ID! 

Please see attached the message I’m receiving.

[#20]

Hi Akram,

I'm sorry to hear you are having trouble with the verification process. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[#21]

I am unable to apply for jobs, I'm wondering if it's because my identity verification is still being reviewed?

[#22]

Hi John,

That is correct. Once your identity is verified, you can continue submitting proposals. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#23]

I'm trying to verify my identity to become a freelancer. When I click to have a text sent to me on this page it keeps sending me a URL link. The URL takes me back to the same page. I'm in a loop and did not get a text with a code. I tried chat and it will not connect me to a human. There is nowhere to submit a support ticket. How do I get this resolved?

[#24]

Hi Michele,

I’ve escalated your community post to a support ticket. Thank you for reaching out and reporting this here in the Community. One of our agents will be in touch with you soon on this page to assist once your case is thoroughly reviewed.

[#25]

Hello Upwork team, 

Am a Sudanese refugee currently in uganda. we were issued Id cards by the office of the prime minister of the Republic of Uganda, not a UNHCR Id card. your system did not recognise it. my question is do you accept said id card, if not what else can I provide to complete verification process.

thanks.