Jun 1, 2024 08:33:32 AM Edited Jun 4, 2024 03:08:12 PM by Luiggi R
Hey I have submitted both government document and a selfie. It says it has started a manual verification process. It has been three days. Please look into this. Thanks
Solved! Go to Solution.
Jun 1, 2024 09:11:00 AM Edited Jun 7, 2024 08:27:18 AM by Luiggi R
Hi Eman,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
I checked, and the verification team requested that you submit a valid document. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
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Jun 1, 2024 09:11:00 AM Edited Jun 7, 2024 08:27:18 AM by Luiggi R
Hi Eman,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
I checked, and the verification team requested that you submit a valid document. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
For Google Chrome
For Safari
Tips to capture an image:
Jun 1, 2024 11:08:14 AM by Seven A
JoanneP,
I still have not heard back. It is now coming upi to 120 hours ...can you please follow-up
S
Jun 4, 2024 07:03:54 PM by Fahad A
Hi, I'm new to upwork and need to verify my ID in order to apply to jobs. I've encountered an issue; the name that I identify with is Fahad Omar, but the name on my ID card is Fahad Abdulla Ummer. I used to have the name Fahad Omar on my profile until I found out that I had to verify my identity and the names on my profile and on my ID card had to match, knowing this I changed the name on my Upwork account, but the verification page is still asking for the old name I had on my account, which is Fahad Omar. I don't know what to do about this, I can not contact any agent or get support and there is no way that I can verify my account since the names don't match. Is there anybody who can come up with a solution to this? Should I just wait until they update the name for the id verification?
Jun 4, 2024 10:50:00 PM by Joanne P
Hi Fahad,
Thanks for reaching out! We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. Please refrain from creating multiple support tickets. This ensures the team can efficiently help you by consolidating all relevant information in one ticket. We appreciate your understanding.
Jun 13, 2024 05:54:41 PM by Trend Adams M
Hello JoanneP I tried to buy connects it took me to a verification page, which says I will only be able to buy connects after verification and I have never been asked to verify my identity, kindly I need to be verified so I can buy connects and get jobs for my agency, looking forward to your response thank you.
Jun 13, 2024 09:24:55 PM by Joanne P
Hi Trend Adams,
I checked your agency account and can confirm that you've already upgraded your membership. I tried to replicate the purchase connects option and it is working. Could you please log into your account and switch to your agency account, then go here. If the issue persists, please let us know.
Jun 21, 2024 10:28:18 AM by Trend Adams M
Thank you I have tried it works well it seems I can no longer use my connects except the agency because I am an administrator kindly can you assist me further with my ID verification and that of my team members to increase our viability here?
Thank you
Jun 5, 2024 08:14:13 AM by Seada T
Hello, i am facing a problem with identity verification i asked to place my government issued id on the center and i do what i told to do but it's not taking the picture it keeps saying try again the same thing happened on visual verification it says place your face in the oval i placed and waited along but it's not taking the picture i tried more than 6 times but there is no change. I told that i have only 7 days to verify my identity i left only 4 days what should i do?
Jun 5, 2024 02:24:30 PM by Raymond H
hello,
i dont have an identity verification area under my settings. can you please resend the material? i can not work with the people I need to without it.
Jun 7, 2024 06:25:06 AM by Brahim A
Hi, i did also the same thing i submitted my id and selfei so its been many days and still i got the verification notification on my upwork home page anyou help me with this .
Jun 7, 2024 07:39:36 AM by Rohy Tiaray R
Hi Joanne, I'm new to this so bear with me 🙂
I created my account yesterday and received an email telling me to verify my email address.
In the same email, I received the following message “Please note that not all applications to join Upwork are accepted. We will notify you of our decision by email within 24 hours."
I still haven't received confirmation more than 24 hours later.
Nevertheless I was able to set up my account (payment method, complete my CV, complete tax information etc.).
Does this mean that my account is active? If is not the case, could you please check?
Thank you very much.
Jun 8, 2024 01:18:06 AM by Mohammad Arifur R
Hi, I am Arifur Rahman. I'm new to upwork and need to verify my ID in order to apply to jobs. I've encountered an issue;i dont have an identity verification area under my settings. can you please resend the material? i can not work with the people I need to without it.
Jun 8, 2024 09:38:20 AM by Zenat A
Some of your services are temporarily on hold.
Hi, My name is Zenat Amin, and had recently verified my account!
I added Payoneer as a Payment method and mistakenly wrote the Account details of one of my family member but the moment i got know about the policy of Upwork that the name should be the same on both Upwork and Bank accounts, I removed that Bank from my account but now I've seen a notification that is saying
"Some of your services are temporarily on hold. We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details", and when i click on get started to verify my account and enter my mobile number I receive a message with link when I click on given link the same page opens again.
I don't know why this happen, please help!
Jun 8, 2024 10:35:42 AM by Luiggi R
Hi Zenat,
I see that you already have an ongoing support ticket with the relevant team. I notified them of your Community post and you can rest assured they'll follow up with you as soon as their review is done.
Jun 10, 2024 01:34:55 AM Edited Jun 10, 2024 02:30:58 AM by Ivygail J
Hi Luiggi, I have similar issue like Zenat. However, in my case, the verification request my brother's ID. And I cannot verify with my own ID, as if the system record that the account owner is my brother. And this issue has been going on for a week now. My account is as a client. I cannot activate and fund the 3rd milestone in my contract. I had submit the appeal via Upwork platform. I really appreciate if Upwork team can help me resolve this matter soonest possible. Here I attached
**Edited for Community Guidelines**
Jun 10, 2024 02:32:07 AM by Ivygail J
Hello Amilin,
I am sorry to hear about your ID Verification concern. I checked your account and I see here that you already have an ongoing support ticket with the assigned team. I shared your post with the team handling your case. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Jun 20, 2024 03:46:49 AM by Muhammad Owais K
Hello lvygail, I need help regarding my identity verfication as well. I got the identity verfication for my profile on the very first day but after all the submissions my account is on hold.
Jun 20, 2024 03:32:16 AM by Muhammad Owais K
Hello Luiggi, Can you please have a look to my acount and tell me why it is on hold?
Jun 20, 2024 02:15:02 AM by Rao U
Hi Upwork Community,
I’m writing here out of sheer frustration and hope for some assistance or clarification. My Upwork account was recently suspended without any prior notification or explanation from Upwork. I’ve contacted support multiple times regarding this issue but have yet to receive any response or resolution.
This situation has left me in a difficult position as I rely on Upwork for my freelance work. The lack of communication and support is quite disheartening, especially when my livelihood is at stake.
If anyone has experienced something similar or has any advice on how to escalate this matter, I would greatly appreciate your input. I’m hoping that bringing this issue to the community’s attention might prompt a response from Upwork support.
Thank you for your time and assistance.
Best regards,
Rao Usama
Jun 20, 2024 07:11:56 AM by Ramesh Kumar K
Seems you've just started using Upwork and finished two jobs within a couple of weeks with a total earnings of $50.
Wondering how your livelihood is depending on Upwork only?
And one of those two clients also opened his account from your own country and almost the same time as you and awarded you his and your first job. This may raised a red flag. Raise a support ticket with Upwork if you didnt violate any ToS of Upwork and they will assist you.
Jun 20, 2024 08:00:31 AM by Ivygail J
Hello Rao,
I am sorry to hear about your support experience. Your feedback is important to us as we work on improving our services. I'll make sure to pass on your feedback to our team for review. I have checked and it appears that the restriction on your account has been lifted. You can access your ticket on this page.
Jun 20, 2024 10:51:57 AM by Ivygail J
Hello Muhammad,
I am sorry to hear about the restriction on your account. I’ll be glad to help. I have forwarded this report to our designated team and one of our agents will contact you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.
Jun 20, 2024 02:43:00 PM by Lois A
I seriously NEED HELP. I just created a CLIENT account last Friday, June 14 2024. It's now Wednesday, June 19 2024. I keep getting an error that says
"Some of your services are temporarily on hold.
We are completing a Know Your Customer review of your account. This process should be completed within 24 to 48 hours. If the hold on your account is not removed within 48 hours, please contact Upwork Customer Support."
My phone and email had BOTH been Verified. I do NOT see any emails from UpWork regarding any verification. I do NOT see any Request either. I tried to add payment methods but the above message shows up again. When I tried to click on "Appeal" it sends me to a page that keeps disappearing after a 1 second flash. So I cannot even file an appeal. SO officially, I cannot authenticate anything. I feel like there's something jammed on the backend on UpWork side that forbids my application to authenticate and verify my ID.
Do I just delete my brand new account and re-register? What are the implications?
Can someone HELP!?
Thank you!
Jun 11, 2024 03:44:13 AM by Seada T
Hey, upwork team
I asked to verify my identity and i start the process but it ends up with disappointment. Even thogh i follow the guide it is not taking the picture specially when it comes to selfie it keeps saying place your face in the oval even though i placed it with good light makes it to identify easily. I am using infinix hot8 with android version of 8.1 to verify my identity also i tried it with another phone but i understand that the problem is not coming from me. Please help me to finish this process i am missing a lot.
With regard,
Seada Tofik
Jun 11, 2024 03:57:00 AM by Seada T
Hey, upwork team
I asked to verify my identity and i started the process following all the instructions but it ends up with desappointment. Even though i fulfilled the instructions it is not working specially when it comes to selfie it keeps saying "place your face in the oval" even though i placed it with good light to identity it clearly. I used infinix hot8 to verify also i used another phone with android version of 10 by assuming the issue comes from my mobile but there is no change. Please help me to finish this process, i am missing alot.
With regard,
Seada Tofik.
Jun 13, 2024 02:43:36 PM by Dawood K
Hi nikola S,
Iam having same issue, its being more than 6 months since im on upwork and i didnt got verified badge,i also didn't received any upwork mail, i also check my spam folders,please let me know the process
Jun 12, 2024 11:10:05 AM by Muhammad A
Hello Team Upwork ,
Jun 13, 2024 02:31:55 AM by Seada T
Hey, upwork team
When will the manual verification ends i submitted the information 2 days ago. Please finish the process as soon as possible I am excited to work on upwork.
With regard,
Seada
Jun 13, 2024 04:46:08 AM by Pradeep H
Hi Seada,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page.
- Pradeep
Jun 14, 2024 12:30:42 PM by Muhammad A
I want to verify my account but ID verification option is not showing on my profile. What is the reason for this?
Jun 15, 2024 06:34:12 PM by Sandra O
Hi,
I was asked to verify my account and I submitted my government ID and selfie, seems the selfie was successful and the ID was not, I was not notified to know if the submission was successful or not, please see attached so I know if I am to resubmit the government ID, also, on my government ID I have my names appear, that is Last name, first name and other names while on upwork I just have my First name and last name, hope this is not going to be an issue?
Jun 15, 2024 10:45:22 PM by Pradeep H
Hi Sandra,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot or printout of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit an alternate document from the Settings page.
- Pradeep
Jun 17, 2024 02:05:52 AM by Eubert M
Hi JoanneP,
I hope this message finds you well. I am writing to seek assistance with the identity verification process on my Upwork account.
I have attempted multiple times to submit my National ID for verification, as I am from the Philippines. Despite my efforts and ensuring that the documents meet the required standards, my verification has not been approved. I believe the verification may need to be reviewed manually.
Could you please assist me in resolving this issue as soon as possible? I am eager to continue working on Upwork and appreciate any help you can provide.
Thank you for your attention to this matter. I look forward to your prompt response.
Jun 17, 2024 04:40:33 AM by Joshua O
I am having this issue too. It would tell me verification complete but I still haven't been verified despite using a valid government issued ID card.
Jun 17, 2024 06:09:37 AM by Luiggi R
Hello Joshua,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
Jun 19, 2024 07:47:47 PM by Hammed R
Hello moderator, I'm having issues verifying my ID. i have used a government issued National ID which is the NIN slip and the Digital ID card and yet have not been verified. I'm ready to do any necessary further verification because have to done the selfie part and the Government ID is the issue now. The NIN SLIPS was issued by the Government and they only give slips. I'm ready for any further details needed because the ID i uploaded was mine and correspond with my upwork details. Please
Jun 24, 2024 03:40:06 PM by Magdalena M
Dear Luiggi,
Could you pls check my verification status, I am unable to send proposal until verification finished.
Thank you!