Solved: Identity Verification - Page 59

Andrea G · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

Andrea G · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

Annie Jane B · ‎12-07-2023

Hi Magdalena,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

ahmed a · ‎12-07-2023

This link has expired

Please contact customer support to receive a new URL. The URL will be active for 30 days.
this is what appears to me after I Apply for a job.

Pradeep H · ‎12-07-2023

Hello Ahmed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Emmanuel O · ‎12-07-2023

Please i have verified my account with my ID for the past 6 days, i have not gotten my verification badge

Pradeep H · ‎12-07-2023

Hi Emmanuel,

I checked your account and I see that your last document submission was not approved. I see that one of our team members has already notified you about the same. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Yuki C · ‎12-07-2023

Hello ,

I made an account TODAY. I just submitted my identity for verfication , I have filled out all my information but when I tried to post a job it didn't allow me to. It says it's due to my company being suspended. So I filled an appeal form for company suspension. Then Upwork emailed me syain they disregarded my appeal because my account was not suspended. Someone help ????? I can't contact upwork support , the chatbot isn't helpful.

Pradeep H · ‎12-08-2023

Hi Yuki,

Thank you for your message. I see that your account is already verified and restored now. Feel free to message us if you need further assistance.

- Pradeep

Souhail M · ‎12-07-2023

Hello,

I have submitted my verification, it been more than 5 days but nothing yet.

Pradeep H · ‎12-08-2023

Hello Souhail,

Apologies for the delay as our teams are currently experiencing a higher number of submissions than usual. Rest assured the team will review your submission and update your account as soon as possible.

- Pradeep

Kerolos F · ‎12-08-2023

Hi, my name is Kerolos Fawzy Shehata Tawfek, and I was trying to upload my Egyptian passport to verify my identity. The system gave me this error, and my passport file type is a png with a size of 360KB. I dont know why I was rejected!

Maryam B · ‎12-08-2023

Hey, Kerolos. I suggest contacting the Upwork support or check this article (https://support.upwork.com/hc/en-us/articles/360010609234-ID-Verification-Badge). You can also try to use your national ID instead.

Regards!

Luiggi R · ‎12-08-2023

Hi Kerolos,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Bajurea E · ‎12-08-2023

Hello, my name is Ecaterina, and I have a deep love for everything creative. I have diverse experience in social media, creating stories, video editing, ugc, designing banners, packaging, and even sketching Advent calendars. I've decided to try freelancing because it's more convenient for me. Unfortunately, there are many users on this platform, making it challenging to find a suitable job. I adore creating, especially when I have the opportunity to contribute my own ideas. If anyone needs assistance or a collaborator, I would be thrilled to find a partnership.

Mozhgan Sadat H · ‎12-08-2023

Hi,
I live in Germany since october 2022. I had a resident permit(it had my picture) before that it was expired end of september 2023. The immigration office is very busy in Germany these days because of a lot of immigrants(Ukrainian and etc). They gave me a Fixionbescheinigung until end of the October but unfortunately there is not my picture on it. Now I want to verify my account and I coudnt verify it by mi visa (Fixion). Can you please help me to find a solution?
Best.

Luiggi R · ‎12-08-2023

Hi Mozhgan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Asha S · ‎12-08-2023

Hello All,

I am new to Upwork and recently I received my job offer. Then I received a request from Upwork to verify my identity.

But there is no option to add my NIC. I don't have a driving license or passport. I only have a 2-sided National ID card issued by the Sri Lankan government in Sinhala language.

Is there a solution for this?

I have heard about a Selfie ID Review Process but how do I qualify for it?
Even if I qualify, is my National ID card suitable for that?

It would be greatful if anyone can give me proper answer for this.

Thanks

Asha

Joanne P · ‎12-08-2023

Hi Asha,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne

Uttam N · ‎12-08-2023

Hello, I am from Nepal. I tried to verify today and only got only passport as an option. I don't have a passport. Why is there no government Id/driver liscence verification like other countries??

Please HELP!!

Pradeep H · ‎12-12-2023

Hello Uttam,

I see that your account is already verified now. Feel free to message us if you need further assistance.

- Pradeep

Mahabubur R · ‎12-08-2023

Hello Upwork

Can I use my birth certificate for my identity verification..please let me know

Annie Jane B · ‎12-09-2023

Hi Mahabubur,

Thanks for reaching out. The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

~ AJ

Izza N · ‎12-09-2023

hi im new to upwork as a wordpress developer . to submit my profile i need to upload my profile the issue is im muslim girl and cover my face with a viel . but upwork is not approving it. can you help me upload pictue and help me get my profile approved

Sara G · ‎12-09-2023

Hey
I've uploaded my ID card and my profile is 100% complete but I don't see the ID verification badge!
How can I be sure that I have this badge, I understand it's kind of useful for hourly contracts and it's one of the conditions for payment security.

Luiggi R · ‎12-09-2023

Hi Sara,

Your verification is still under review. Please allow more time for the verification to be completed; the relevant team will contact you if there's anything else you need to do on your end.

~ Luiggi

Wishi R · ‎12-10-2023

I am not able to verify when I try to upload my adhar as ID it shows error