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5cb59c16
Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

~ Joanne
Upwork

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2,342 REPLIES 2,342
71553724
Community Member

i live in ethiopia and the reques for varification is passport and i don't have one so how can i be varified 

Hi Tsion,

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.

~ Luiggi
Upwork
06cb6390
Community Member

I've been trying to get to get a Video call verification. I now wonder if it's my network or what.

 

Even my profile picture is giving me trouble changing it;  I'm getting an error message ' trouble connecting to server ' 😞

Hi Joseph,

 

Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

~ AJ
Upwork
03ff6ae9
Community Member

Hi 

I have two more days please help! 

I've been trying to upload my ID like 4 times now and it keeps rejecting it. I don't know why because I've tried all the formats I'm meant to use but still getting rejected. Please help check my account 

Hi Rhoda, 

 

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Upwork
70617692
Community Member

I have the same problem, my ID card is valid in my country, but the platform dont accept 😕

Hi Antonio,

 

I am sorry to hear about the trouble while completing verification. Could you please confirm the error you get while trying to upload your ID card? 

 

- Pradeep

Upwork
32fa04c5
Community Member

Mam

Yesterday i received 30 connects as Rising talent achievement. what is this what i have done or got>

Thank you

cb901bdc
Community Member

Hello, how much time does it take for the visual identification process to get finished? I have waited for many days now😥

Hi there,

 

I've shared your concern with the team and one of our agents reached out to you via a support ticket to assist you further. You can access your ticket here.

~ Luiggi
Upwork
9ef281cd
Community Member

Hello, when I try to open a support ticket using the chatbot and telling it that I need further help, so I can open a support ticket, it always tells me that I already have a open support request ticket under "My Requests". But in fact there are no support tickets open. What is the technical issue here? Thank you.

03efdb0e
Community Member

Hello Joanne, I verified my profile through a selfie after getting a contract, and afterward, they mentioned that they were reviewing it, promising to complete the review within 48 hours. However, my account was placed on hold. Despite being informed that the hold would be lifted within 48 hours, my account is still on hold, and unfortunately, my profile remains unverified. It has been 72 hours now since this issue arose, and I am reaching out for assistance in resolving this matter promptly but they aren't responding.

Hi Abdul,

 

I apologize for the delay in getting back to you. I can confirm that your verification is now completed and you should no longer see that message on your end. The team shared more information with you via a support ticket

~ Luiggi
Upwork
e43105f8
Community Member

Hello,

I've encountered an ongoing issue with my submission. I uploaded my image and card four days ago and haven't received any response yet. Today, I re-uploaded a new photo of my verification ID (using the same ID). I'm curious if this will entail another three business days for processing, however the personal image remains unchanged.

Appreciate your assistance! Thank you.

14a13bc1
Community Member

Hello Joanne,

 

 I'm Hira, a new member on Upwork, currently encountering a verification challenge. Regrettably, I inadvertently linked my brother's Payoneer account during the setup process, unknowingly violating Upwork's policy. Although I promptly removed it, the verification notification persists. I kindly seek your guidance on resolving this issue promptly.

Thank you for your assistance.

 

Best regards, Hira

Hi Hira,

 

I see several tickets have been set up with your concern. Please allow our team time to review your case further, and we recommend that you coordinate with the team through a single ticket on this page so they can assist you more efficiently.

 

~ Arjay
Upwork
8bfda7bd
Community Member

Hi Joanne,

I am from Egypt, but I do not have a passport, so I put in my government identity card, but it is in Arabic, and the name of my upwork account is in English. What can I do?

Hi Mahmoud,

 

So long as you followed the instructions on what type of document is acceptable, that should be fine. If the team needs more information to complete the verification process, they will let you know through a notification. 

~ Joanne
Upwork
4f531311
Community Member

Hello

I am new in upwork. I complete my profile hundred present but i coudn't do id verification. my profile setting not id verification catlog.can you help me verify my identity.

Hi Rejmaeh Jane,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Joanne
Upwork
2297e2bc
Community Member

Well 2 days now and the syustem still will not take my live camera to take the ID photo. They have my DL. They have a close up on my profile, and I appear in 3 of the videos on my profile. BUT STILL - I guess I don't really exist!

 

Shame-Shame

2297e2bc
Community Member

SOLVED Camera ISSUE

Firefox seemed to be the problem. Swithced to Chrome - OK access - Sefie took and approved!

 

6fcb5961
Community Member

I have my ID card, can't find an ID card option when verifying

Hi Tamba,

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.


If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.

~ Joanne
Upwork
c380cc98
Community Member

Hi Marie 

SAJIDA
47ed3c05
Community Member

Hi Joanne Marie,

This may not have anything to do with it, but I have a small issue with my passport as well. In my country, it is extremely difficult to obtain a passport, so I only have the National Identity Card (CIN) as a reliable form of identification, and of course, others as well, but the most commonly used one here is the CIN. Is there any way to verify my identity based on this?

Thank you in advance.

 

Hi Ramamiharivelo,


If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process. In this case, you can use the option to submit a passport to submit your national ID instead. 

~ Joanne
Upwork
bbed8192
Community Member

Hello, Ive been days waiting for my id to be validated, I am sending a new selfie every day because I am not getting my verification. Could someone help me?

 

Hi Martin,

 

It looks like you've already complied with visual verification. Please allow time for the verification team to review it. If they need more information, they will reach out to you directly. 

~ Joanne
Upwork
a7e7f9e3
Community Member

Hi

I haven't got any verification for my ID. Could you please help me to verify. Thank you

https://www.upwork.com/freelancers/mdakter

397cc575
Community Member

Hello, I initially used my preferred/abbreviated first name but had to switch to the full version to align with my bank account. My email and the CC on file corroborate this change. How long will it take for this adjustment to be activated?

397cc575
Community Member

Hello,

Hi Olumolade,

 

I see that your name change request is already approved and your full first name is already visible on your Upwork profile. Also, your payment method is already accepted and will be active from Jan 29th 2024. Feel free to message us if you need further assistance.

 

- Pradeep

Upwork
d16e6693
Community Member

Hey Joanne ,
If  i under 18 so how can i verify my identity

Hi Manzoor,

 

Please be aware that you need to be 18 years of age and above to utilize the platform. You cannot initiate or undergo the ID Verification if you're underage. Could you please confirm your age so that we can assist you accordingly?

 

We're looking forward to your response.

 

~ Arjay
Upwork
2297f964
Community Member

I am also having the same problem But i have changed my name from my profile to my mother's id card name but now the name in submit official government ID form is the same as my old name it's been 1 week but it's not changing to my profiles name now i can't verify my account 

Hi there,

 

Thanks for bringing this to our attention. I noticed that your profile photo isn't a portrait of yourself. Note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. Please check thishelp article for more information about profile pictures and tips on choosing an excellent profile photo.

 

Regarding your profile name, the same as I explained above applies, your profile name should be your legal name or a name that you go by in real life. I've escalated your case via a support ticket so that one of our agents can assist you directly. 

 

~ Luiggi
Upwork
2297f964
Community Member

Thanks for your reply 

I have changed my photo to my mothers photo which is also same in my mothers id card but still the same problem the name in this form is not changing even after 1 week and the main problem is i just submitted proposals to clients and i can't see thier replies 

Hi Faiza,

 

Thank you for your response and confirmation. Please be aware that your ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address. You may want to check this help article for acceptable documents when verifying your ID.

 

Additionally, I want to reiterate Luiggi's response about how a profile photo works. Your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.)

 

Please continue to coordinate with the team through the support ticket Luiggi created for you if you need further assistance. They'll gladly help you accordingly.

 

~ Arjay
Upwork
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