Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Community Manager
Hi Daria,
The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Community Manager
Hi Priyanka,
I'm sorry to hear you're still having trouble with your verification. I can see you were able to reply to the ticket Nikola created for you. Please allow some time for the team to review and follow up with you as they are the ones who can best assist you.
Retiring Moderator
Hi Selin,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Retiring Moderator
Thank you for letting us know, Lauren. I brought this to the team's attention and your verification should now be successfully completed. Don't hesitate to let us know if you need further assistance.
Hello , I have another problem, I want to verify my identity but "IDENTITY VERIFICATION" is not showing in my account. What do i need to do?can anyone help me?
Here is my screenschot..
Retiring Moderator
Hi Lisette,
Thank you for reaching out. That's because you're not currently required to complete any verification at this time. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Retired Team Member
Hi Lisette,
At this time, your account does not require verification. You will receive an email or a notification from Upwork if verification becomes necessary in the future. Please note that verification is not optional and cannot be requested by users. It is a gradual process that Upwork applies to its users based on various criteria. If your account is selected for verification, you will be given instructions on how to complete the verification process.
- Pradeep
