Solved: Identity Verification

Andrea G · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

Andrea G · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

Robert R · ‎09-06-2022

New to updwork and have completed identity verification. When clicking submit proposal I'm forwarded to a new page that says "Your phone was successfully verified" with a green check mark. See screenshot.

However it never takes me to the proposal page, and if I click submit proposal again I get stuck in the same spot.

I've never actually verified my phone number so feel like something is stuck here.

Arjay M · ‎09-06-2022

Hi Robert,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

~ Arjay

Josey V · ‎08-08-2023

Hi I'm having the same issue. What is going on? I'm unable to apply or send proposals. Please help

Daniel H · ‎08-10-2023

Mine just started working after a day or so. I think that’s the error message you get when you are new and they are still verifying you. Very confusing.

MD.KHALID SHIFULLA A · ‎03-04-2024

Thank you for kind information.

LeeAnn M · ‎02-19-2024

Similar; I'm getting this message after I enter my phone # and select "Text," but I never get a text, just this error.

Pradeep H · ‎02-19-2024

Hi LeeAnn,

Thank you for reaching out to us. Your report has been forwarded to our team and you will receive a support ticket from one of our agents who will help you with your issue. You can access your support tickets here.

- Pradeep

Sarah B · ‎02-22-2024

I'm getting the same error that LeeAnn is so I am unable to apply for anything.

Dina M · ‎03-11-2024

Hello,

I am trying to verify my identity but it keeps stopping at the part where I am asked to take a selfie, I put my face in the oval shape and it says hold still and I do but nothing happens. Then, it says session timed out.

My account will stop working in a few days, can you please help?

Thanks.

Andrea G · ‎03-11-2024

Hi Dina,

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

~Andrea

MD.KHALID SHIFULLA A · ‎03-04-2024

Thank you.

Braeden C · ‎03-02-2023

New to Upwork and whenever I apply to a position it sends me to a blank page where it only says that. I have already completed my verification and I'm wondering if there's anything you guys can do to help my out. Thank you.

Arjay M · ‎03-02-2023

Hi Braeden,

Thank you for reaching out to us and welcome to the Upwork Community. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here. once your case is fully reviewed.

~ Arjay

Nicholas W · ‎05-16-2023

I am having the same exact problem. I can't apply for any jobs and I get this message every time. Very frustrating. Please help.

Arjay M · ‎05-16-2023

Hi Nicholas,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

~ Arjay

Jerin J · ‎05-03-2023

Hey guys,

I'm new to upwork, and have been trying to submit some proposals. However, when I click on 'Apply Now' the window just goes to saying 'your phone was successfully verified.

It is not taking me any further than this window. Could someone help?

Many thanks

Nikola S · ‎05-03-2023

Hi Jerin,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

Burak K · ‎05-04-2023

I am currently experiencing the same problem, can you help me as well?

Andrea G · ‎05-04-2023

Hi Burak,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~Andrea

Sophia F · ‎05-04-2023

Hello,

I am having this same exact issue. I am unsure what to do to fix this problem. Can someone please help me?

Arjay M · ‎05-04-2023

Hi Sophia,

I'm sorry to learn that you're having trouble submitting proposals. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. You may access your ticket and coordinate with the team here to resolve the issue.

~ Arjay

David H · ‎05-05-2023

Hello, I am having the same issue. Can someone please help me? 🙂

Rebecca L · ‎05-08-2023

Same as Trying to submit proposals but getting 'your phone was successfully verified' message? ...

I'm new to Upwork and keep getting a blank page that contains this message when I apply for a job.

Please could someone support with this?

Thank you!

Annie Jane B · ‎05-09-2023

Hi Rebecca,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

~ AJ