Retired Team Member
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Retiring Moderator
Hi Tho,
Thank you for reaching out to us. I checked and it looks like you need to verify your identity to continue winning jobs on Upwork. Get started here.
Retired Team Member
Hi Kris,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information about the status of your account and further assistance.
Retiring Moderator
Hi Isacc,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
My identity verification process has exceeded 15 days, preventing me from submitting proposals. Despite checking my spam folder and ensuring my email settings are not blocking Upwork, I have not received any notifications or emails regarding the delay. Is a 15-day verification period considered normal? Additionally, I have not been informed of any additional documents required for verification. Upon checking my verification status, it remains pending after 15 days, which I find excessively prolonged and concerning.
Retiring Moderator
Hi Taoufik,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retiring Moderator
Hi Wendy,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
I keep receiving this message at the top of my account:
The link is broken and leads to:
I tried accessing the link through 2 different devices.
I am having an incredibly hard time getting help on this issue, I tried to create a request throught the chat bot but it refused to make a request and we kept going in circles.
Retired Team Member
Hi Mohammad,
I’ve also escalated your community post to a support ticket for further review. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Tho,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.
Retired Team Member
Hi Joy,
Thank you for your message. I am pleased to inform you that your account is verified now.
- Pradeep
Retired Team Member
Hi Mst J,
I apologize for the difficulties you experienced during your job application process. Upon reviewing your account, I noticed that it is currently temporarily restricted pending verification. You can start with your verification from the Settings page.
- Pradeep
