Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

''APPLY'' button to job is disabled ( on both my freelancer & agency account )  , i can't apply to job now , pls assist

[#3]

Hi Tho,

Thank you for reaching out to us. I checked and it looks like you need to verify your identity to continue winning jobs on Upwork. Get started here.

[#4]

Hi, Nicolas!

About 4 weeks ago I got a message on the screen saying that I need to go through verification.

So, I scanned my passport, took a selfie as instructed, and got a message that everything was successful.

However, a week later, I did not receive any response and the message about the need for verification remained on the screen.

Therefore, I scanned the driver's license + selfie. Again, the system wrote that everything was successful. A week later, I repeated it. But no feedback.

I needed to buy more connections, but I couldn't because the screen said my account was limited.

Can you help me?

I don't understand what's wrong. I follow the rules and act within the law.

Thank you in advance!

[#5]

Hi Kris,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information about the status of your account and further assistance.

[#6]

Dear Tho p

Thanks for contacts, some time the same problem may occure you need to
refresh your Upwork feeds/related fields or restary your mobile or pc
device in this way it is hope that problem may be resolved and be patient
some time it takes time. The last option will be in your case to get help
from Upwork customer team.

Regards and best of luck.

[#7]

Hi upwork support, the stress of this verification is getting to much out of hands

What is the resolution from your baack end to resolve this.. I'm literally tired of this verification for the past 2 weeks now

[#8]

Hi Isacc,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

Hi Upwork support, I stumbled upon a problem that I simply can't verify my identity. I have an old-style Ukrainian passport (not an ID card) and that's why the system says "We couldn't recognize your document", no matter how I tried to take a photo of it. It's absolutely genuine. Can you check this? Looking forward to your reply

[#10]

My identity verification process has exceeded 15 days, preventing me from submitting proposals. Despite checking my spam folder and ensuring my email settings are not blocking Upwork, I have not received any notifications or emails regarding the delay. Is a 15-day verification period considered normal? Additionally, I have not been informed of any additional documents required for verification. Upon checking my verification status, it remains pending after 15 days, which I find excessively prolonged and concerning.

[#11]

Hi Taoufik,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

I can't proceed with identity verification because: 

1) the upwork app doesn't request camera access to my phone

2) the website doesn't provide a desktop procedure

How can I solve this? I don't want to loose my account. 

[#13]

Hi Wendy,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Receive popup about Identity verification "Action Required: Verify your identity to continue winning"
But when I click "Get started", it show:

Error 404 (N)

Trace ID: 86e9febec9b620ee-HKG

Meantime I cannot apply for any job. The "apply job" button just gone gray. I check my balance and I have 50 connects.

[#15]

Hi Tho p

Try restarting your device, refresh your Upwork feed .if it continues, contact Upwork customer support.They will help you more .

Thank you.

[#16]

I keep receiving this message at the top of my account:

The link is broken and leads to:

I tried accessing the link through 2 different devices.

I am having an incredibly hard time getting help on this issue, I tried to create a request throught the chat bot but it refused to make a request and we kept going in circles. 

[#17]

Hi Mohammad,

I’ve also escalated your community post to a support ticket for further review. One of our agents will be in touch with you soon to assist.

[#18]

Hi Tho,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

[#19]

hello, when I try to verify my identity I it says "document type required" but there is no option to choose and I cant see anything, I upload an image so you can see , please help.

[#20]

Hi Mustafa,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#21]

Hi Joanne, thank you for this information. I also have a concern on the same. I was asked to verify my account and I did with my Government ID. It didn't verify automatically so I was told there is a manual review going on. How long does the manual review take?

Also, I can't apply for jobs. Is that also because of the manual review or another issue entirely?

Thank you.

[#22]

Hi Joy,

Thank you for your message. I am pleased to inform you that your account is verified now. 

- Pradeep

[#23]

Hey,I can't apply for new jobs..i still have 109 connections and pending withdrawal and also pending verification identity 

[#24]

Hi Dineth,

I am sorry to hear about the trouble while applying for new jobs. I checked your account and I see that your account is temporarily restricted due to pending verification. You can start with your verification from the Settings page. 

- Pradeep

[#25]

I can't accept client's job offer. 

[#26]

Hi Mst J,

I apologize for the difficulties you experienced during your job application process. Upon reviewing your account, I noticed that it is currently temporarily restricted pending verification. You can start with your verification from the Settings page. 

- Pradeep