Moderator
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Moderator
Hi Lopa,
I am sorry to hear about the trouble verifying your account. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Moderator
Hi Mohammad,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected. Please avoid cropping, altering, or uploading a screenshot of your ID card or submitting a blurred image of ID. To complete your verification more efficiently, you can refer to the tips section on this help page.
- Pradeep
Moderator
Hi Cesar,
Thank you for your message. I have followed up with the team handling your account, and I am pleased to inform you that it has been restored.
- Pradeep
Moderator
Hi Mabel,
I am sorry to hear about your verification status. I would recommend you to communicate with the relevant team via the same notification for better assistance.
- Pradeep
Moderator
Hi Hamza,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
I'm trying to do identity verification
- I go to the identity verification page
- it asks me to chose one of two option. 1. scan qr code 2. send message to mobile
- both options sends me a link to visit.
- now when I visit the link it takes me the first indentity verification page again and again.
- I am stuck in a loop
What do I do now?
Moderator
Hi Mohammed,
I'm sorry you're having trouble verifying your account. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
