It is not safe to download this file. If you really want to access this file please contact Customer

[fbdeb66c]

I am not able to download the files sent to me. This message opens: It is not safe to download this file. If you really want to access this file please contact Customer Support.

[LuiggiR]

Hi Ludmila,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[ba61402a]

Hi Luiggi

I met the same issue when I opened the attached file here: **Edited for Community Guidelines**

Look forward to your help because I don't know how to raise a ticket now (that I did raise 2 before that) and I did chat with the chatbot but it didn't work

[LuiggiR]

 Hi Thi,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[ba61402a]

Hi LuiggiR

Please help me download the attached file here: **Edited for Community Guidelines**

Sorry for raising it again, I am meeting the same problem: the notification was "

It is not safe to download this file. If you really want to access this file please contact Customer Support.". I did chat with your chat bot and receive no useful help, he/she suggested me to go to the community....

[drscripto]

Hi Luiggi, could you raise a support ticket for me too please as I have the same issue. It is not easy to find how to request support on the Upwork website and the AI chatbot is utterly useless.

[LuiggiR]

Hi David,

Thanks for reaching out and sorry to hear you were having trouble raising a ticket. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.