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» Forums » Support » Re: Locked Private Profile
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Afsana's avatar
Afsana K Community Member
‎08-01-2023 05:24 AM

Aug 1, 2023 05:24:26 AM Edited Aug 11, 2023 01:15:36 PM  by  Andrea G

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager
‎08-11-2023 01:14 PM

Aug 11, 2023 01:14:13 PM Edited Apr 2, 2024 03:18:54 PM  by  Andrea G

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

Update: 

 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea

View solution in original post

1,823 REPLIES 1,823
Luiggi's avatar
Luiggi R Retiring Moderator
‎11-03-2023 08:03 AM

Nov 3, 2023 08:03:30 AM  by  Luiggi R

Hi Ananya,

 

Welcome back! Your profile visibility has been reset.

~ Luiggi
Henry's avatar
Henry T Community Member
‎01-22-2024 05:00 AM

Jan 22, 2024 05:00:48 AM  by  Henry T

Hello Luiggi R,

 

I have connect to stay visible online but my profile has been set to "Locked Private" Can you please help out?

This is the second time this will be happening, can you please tell me what's happening too, so I can guide against it next time?

 

Thanks. 

Luiggi's avatar
Luiggi R Retiring Moderator
‎01-22-2024 05:51 AM

Jan 22, 2024 05:51:03 AM  by  Luiggi R

Hi Henry,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance. You can see this article to learn why this happens. 

~ Luiggi
Julia's avatar
Julia P Community Member
‎02-27-2024 07:47 AM

Feb 27, 2024 07:47:20 AM  by  Julia P

 Hello Luiggi R,  I made upwork account long ago but wasn't active, but now I want to be active as freelancer now on platform but my profile is locked private. could you help me and would you please make it public??

0 Upvotes
Andrea's avatar
Andrea G Community Manager
‎02-27-2024 11:00 AM

Feb 27, 2024 11:00:54 AM  by  Andrea G

Hi Julia,

 

Your profile visibility has been reset back to public.

 

~Andrea
0 Upvotes
Shara's avatar
Shara D Community Member
‎10-11-2023 09:59 AM

Oct 11, 2023 09:59:43 AM  by  Shara D

Hi Pradeep, 

My profile is in private please help me set it to public thank you

Arjay's avatar
Arjay M Retired Team Member
‎10-11-2023 01:28 PM

Oct 11, 2023 01:28:22 PM  by  Arjay M

Arjay here stepping in for Pradeep Shara,

 

I've reset your profile back to public as requested. Best of luck!

 

~ Arjay
Upwork
Carolina's avatar
Carolina J Community Member
‎10-14-2023 02:57 PM

Oct 14, 2023 02:57:55 PM  by  Carolina J

Hi there, My account was kept private please help me in making it public. thanks

Arjay's avatar
Arjay M Retired Team Member
‎10-14-2023 04:43 PM

Oct 14, 2023 04:43:49 PM  by  Arjay M

Hi Carolina,

 

I can confirm that your request to set your profile back to public has been completed. However, further review needs to be performed on your account. We highly suggest you coordinate with the team through a single ticket created on your account here, and they'll surely assist you accordingly. Thank you!

 

~ Arjay
Upwork
Hemant's avatar
Hemant B Community Member
‎10-25-2023 06:59 AM

Oct 25, 2023 06:59:59 AM  by  Hemant B

Hi Pradeep, My profile's visibility has also been locked to private. I can't reset it using the reset link either. Please help.
Thanks

 

Nikola's avatar
Nikola S Retiring Moderator
‎10-25-2023 08:19 AM

Oct 25, 2023 08:19:28 AM  by  Nikola S

Hi Hemant,

 

Thank you for reaching out to us. Your profile visibility has been updated.

~ Nikola
Oliva's avatar
Oliva B Community Member
‎10-27-2023 09:56 PM

Oct 27, 2023 09:56:15 PM  by  Oliva B

Hi Nikola,

 

My profile was set to locked private. I just sent a proposal to a perspective client yesterday. May I request to have it set to public again? 

 

Many thanks,

 

Oliva

Joanne's avatar
Joanne P Retired Team Member
‎10-27-2023 11:33 PM

Oct 27, 2023 11:33:52 PM  by  Joanne P

Hi Oliva,

 

You're profile visibility has been reset to public. Thank you!

~ Joanne
Upwork
Muhammad's avatar
Muhammad L Community Member
‎11-14-2023 10:38 PM

Nov 14, 2023 10:38:52 PM  by  Muhammad L

Can you please make my profile public ?

Joanne's avatar
Joanne P Retired Team Member
‎11-14-2023 11:34 PM

Nov 14, 2023 11:34:00 PM  by  Joanne P

Hi Muhammad, 

 

Your profile visibility has been reset to public. You may log into your account to check. 

~ Joanne
Upwork
Kainaat's avatar
Kainaat K Community Member
‎11-18-2023 12:03 AM

Nov 18, 2023 12:03:21 AM  by  Kainaat K

hello,

My account is set to private. help me to make it visible again or any solution because I have emailed several times but all were unanswered. 

Annie Jane's avatar
Annie Jane B Retired Team Member
‎11-18-2023 02:19 AM

Nov 18, 2023 02:19:56 AM  by  Annie Jane B

Hi Kainaat,

 

Your profile visibility has been reset. 


~ AJ
Upwork
Qasim's avatar
Qasim S Community Member
‎11-25-2023 08:25 AM

Nov 25, 2023 08:25:59 AM  by  Qasim S

Hello there, My Upwork account has been kept private can you please help me to unlock it to public.
Thanks

Luiggi's avatar
Luiggi R Retiring Moderator
‎11-25-2023 12:42 PM

Nov 25, 2023 12:42:47 PM  by  Luiggi R

Hi Qasim,

 

Your profile visibility has been reset. Your profile should be public now.

~ Luiggi
Jingmin's avatar
Jingmin H Community Member
‎01-17-2024 02:39 AM

Jan 17, 2024 02:39:02 AM  by  Jingmin H

Hello Luiggi R,

 

My account was set to locked private, I'm seeking a solution to make it public. I appreciate the help.

Luiggi's avatar
Luiggi R Retiring Moderator
‎01-17-2024 03:27 AM

Jan 17, 2024 03:27:52 AM  by  Luiggi R

Hi Jingmin,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Adnan's avatar
Adnan K Community Member
‎01-24-2024 09:15 PM

Jan 24, 2024 09:15:42 PM  by  Adnan K

My profile visibility is set to private. Can you please make it public? Thanks

0 Upvotes
Pradeep's avatar
Pradeep H Retired Team Member
‎01-25-2024 12:41 AM

Jan 25, 2024 12:41:09 AM  by  Pradeep H

Hi Adnan,

 

Thank you for reaching out. Your profile visibility is set to Public now.

 

- Pradeep

0 Upvotes
Stefan's avatar
Stefan D Community Member
‎02-13-2024 03:36 PM

Feb 13, 2024 03:36:30 PM  by  Stefan D

My profile visibility is set to private. Can you please make it public? Thanks

0 Upvotes
Joanne's avatar
Joanne P Retired Team Member
‎02-13-2024 05:12 PM

Feb 13, 2024 05:12:16 PM  by  Joanne P

Hi Stefan,

 

I can see that your profile visibility has already been reset to public. You may check it by logging into your account. 

~ Joanne
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0 Upvotes
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