Nov 8, 2020 03:43:12 AM Edited Nov 8, 2020 03:44:32 AM by Innocent O
Hello,
why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?
Solved! Go to Solution.
Nov 8, 2020 10:14:06 AM Edited Jan 13, 2024 06:28:12 AM by Pradeep H
Hi Innocent,
Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Oct 19, 2021 08:49:33 PM by Avery O
Hi Mohit,
I double-checked the billing method you tried to use recently, and I can confirm that the bank declined the transaction. Please check this with your bank and request for more information on why the charge was declined.
Oct 20, 2021 02:18:42 AM by Mohit K
Oct 20, 2021 02:31:22 AM by Goran V
Hi Mohit,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
Jul 25, 2024 01:51:57 AM by Kavita K
Hello,
i am also getting same error message when I am trying to add my debit card in billing peyment methods.I didn't get any connects when I joined upwork and I am not even able to purchase new connects. It's so frustating that no work can be done.
Jul 25, 2024 04:14:37 AM by Pradeep H
Hi Kavita,
I am sorry to hear about the difficulty faced by you while adding a debit card as your billing method. You may want to reach out to your card issuing bank to check the available funds and permissions to complete an international transaction on your card. You can also try other cards to check if the issue persists.
- Pradeep
Jul 26, 2024 03:20:14 AM by Kavita K
Jul 26, 2024 04:49:34 AM by Joanne P
Hi Kavita,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Oct 25, 2021 06:48:29 PM by Loan N
Hi there! I have a problem. When I add the billing method via Visa card. The system shows that: "We are unable to authorize your card. Please add another billing method or contact your issuing bank".
I already checked with my bank, everything is OK. So could Upwork team help me to fix it to buy connects. Thank you so much!
Oct 25, 2021 08:50:54 PM by Joanne P
Hi Loan,
I checked and it looks like your card issuing bank has declined the transaction. You might want to check with them directly so that they can assist you with the specific decline error. In the meantime, you may add a different payment method to purchase Connects.
This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
Oct 25, 2021 09:56:46 PM by Loan N
Hi Joanne Marie P!
I use another card and the process already goes. Thank you so much for your help.
Nov 3, 2021 01:29:33 AM by Eishwar c
Hi,
kindly, let me know, what's use the card? I'm waiting for your reply.
Thanks
Nov 3, 2021 02:41:00 AM by Pradeep H
Hi Eishwar,
Thank you for your message. I see that one of our team members has already reached out to you via a support ticket here. Please don't hesitate to follow up with them directly on your support ticket if you have additional questions regarding your concern.
Thank you
Pradeep
Aug 18, 2023 05:52:20 AM by Komal N
Hello mam! I am facing the same issue. When I add the billing method via Visa card. The system shows that: "We are unable to authorize your card. Please add another billing method or contact your issuing bank".
I already checked with my bank, . So could Upwork team help me to fix it to buy connects. Thank you so much!
Aug 18, 2023 06:43:01 AM by Luiggi R
Hi Komal,
I'm sorry to hear you're having trouble adding your billing method. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 26, 2021 08:45:26 PM by Hina J
I put billing in the getting paid process, but I found a "We are unable to authorize your card. Please add another billing method or contact your issuing bank." error while adding an account. please help me am I lost it or there is a solution?
Oct 26, 2021 10:29:15 PM by Joanne P
Hi Hina,
It seems like the transaction was declined by your issuing bank. You may need to reach out to them directly so that they can check and assist you further with the specific decline error. You may also try again using a different billing method.
Nov 1, 2021 08:58:28 AM by Eishwar c
Hi Everyone,
I need help. I want to activate my membership plan but I can not buy this, facing the issue. I have Payoneer virtual master card but this card does not access this site, I don't know what happened. Kindly, let me know anyone who knows about that. I'm waiting.
Have a Good Day!!
Thanks
Nov 1, 2021 09:32:39 AM by Mrinmoy S
Hello Eishwar,
Yes, you can use Payoneer MasterCard to upgrade freelancer PLUS membership.
Make sure that you have attached your Payoneer MasterCard to your default billing method.
Go to settings and then select billing methods and add your card. You can reach out to support for any help regarding it if you are facing any problem.
I hope it will help you.
Nov 1, 2021 02:38:05 PM by Eishwar c
Hi,
Thanks for the excellent Direction. I added that card but did not accept that card. Face issue. kindly, attached. Now, let me know your opinion.
Thanks
Nov 1, 2021 02:42:17 PM by Goran V
Hi Eishwar,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
Nov 9, 2021 08:58:44 AM by Emmanuel O
Hello Goran,
I am trying to upgrade my membership from free to plus membership. i have added a payment method and tried to upgrade but it keeps telling me "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."...
pls what can i do about this?
Nov 9, 2021 09:09:20 AM by Goran V
Hi Emmanuel,
Could you try to clear your cache and cookies or log in via another browser to upgrade your plan? If you're still experiencing the same problem after this, let me know here. Thank you.
Nov 9, 2021 11:10:03 AM by Emmanuel O
Hi Goran, thanks a lot for your reply. I tried all those and I am still experiencing the same problem.
Nov 9, 2021 11:14:23 AM by Goran V
Hi Emmanuel,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
Nov 17, 2021 09:17:24 PM by Hasnain I
Nov 17, 2021 09:46:10 PM by Avery O
Hi Hasnain,
It looks like the charge on your card keeps getting declined. Don't hesitate to contact your card-issuing bank for more information about the specific charge decline. Confirm if they allow recurring transactions on their cards as Upwork payments are classified as 'recurring.'
Meantime, you can add an alternative billing method to your account's billing methods.
Jan 6, 2022 05:11:15 AM by Sajjad A
I tried to Buy Membership from my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Jan 6, 2022 06:11:50 AM by Andrea G
Hi Sajjad,
Jan 10, 2022 01:19:04 PM by Hamza A
I need help with my billing method. I have an active card with sufficient balance to pay for my transaction I am trying to upgrade my account to premium but is giving me a charge fail error every time.
Jan 10, 2022 02:05:30 PM by Bojan S
Hi Hamza,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Jan 10, 2022 04:56:10 PM Edited Jan 10, 2022 05:19:56 PM by Hamza A
Hi Bojan S,
I use 2 cards, one is master and second is a visa and they both have more than sufficient balance but I am getting the same error every time "our payment could not be processed. Please choose an alternate payment method or retry again later." and my both cards are from different banks and i talk to both of them there is no issue from there side.
Please solve this issue ASAP. I want to buy connects and upgrade my account to premium.
Jan 27, 2022 07:57:38 AM by Mrityunjay K
None of the payment methods are working for renewing the agency plus membership. I can buy connects but can't renew the membership. Anyone can help?
Jan 27, 2022 09:15:25 AM by Andrea G
Hi Mrityunjay,
Feb 15, 2022 08:56:09 PM by Kim L
I'm getting error "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later." and can't click button when try upgrade my account
Feb 15, 2022 10:34:40 PM by Joanne P
Hi Kim,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 22, 2022 10:28:05 PM by Asmabanu P
Facing this issue
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I checked with my bank everything is perfect, my card is valid for international payment still upwork giving me an error.
Please help urgently.
Feb 23, 2022 12:05:31 AM by Joanne P
Hi Asma,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Feb 23, 2022 08:30:43 AM by Asmabanu P
Feb 23, 2022 09:23:43 AM by Andrea G
Hi Asma,
You'll see the ticket on your request page once the team replies.