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306954d6
Community Member

Membership upgrade failure

I am unable to upgrade my membership to freelancer plus. I am receiving this message, "Your payment could not be processed. Please choose an alternative payment method or retry again later".

But it will process my bank card to buy more connects. has anyone had this problem and had it resolved?

2 REPLIES 2
f7b893dc
Community Member

It's not uncommon for users to encounter payment processing issues while trying to upgrade their membership or make purchases on online platforms. In this case, it appears that your bank card works for buying connects but not for upgrading to Freelancer Plus. To resolve this, you should contact the customer support team of the platform you're using, as they can provide assistance specific to your account and payment issues. They may be able to offer guidance on troubleshooting the problem or provide alternative payment options to help you successfully upgrade to Freelancer Plus

NikolaS
Moderator
Moderator

Hi Rodwell,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
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