Miscellaneous Payment - upwork service fee calculation

[9d394d04]

As per upwork policy,

As a freelancer, you’ll pay a sliding fee based on your total lifetime billings with a client. and we count all your contracts with a client –– whether hourly, fixed-price, or a Project Catalog project (exceptions being featured jobs, upwork payroll, enterprise clients)

Here’s how it works:

• $0-$500 in earnings from a client: 20% service fee applied to earnings
• $500.01-$10,000 in earnings from a client: 10% service fee
• $10,000.01 or more in earnings from a client: 5% service fee

I received 2 payments from a single client in January 2023 ($550 fixed price and $50 Miscellaneous). As per the above fee structure, the service fee for $550 was correctly calculuated as (500 @ 20% + 50 @ 10%) = $105

however the service fee for the Miscellaneous $50 should have been (50 @ 10%) = $5 but Upwork charged $10 instead. May I know how this $10 was calculated? If a different fee structure is being applied for Miscellaneous payments, may I know where it is mentioned in the Upwork policy?

[PradeepH]

Hi Aruni,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[9d394d04]

Thanks Pradeep, the amount has been updated now.