Need account help - can't pay contractors

[ajaffe]

I haven't been able to pay one of our contractors for 15 days. Our account seems to be locked. It says we have an outstanding balance but we have 10K in escrow. I did find a $24 balance and paid that. I also cleared our card and bank information and re-entered it in case there were issues there. I have tried chat support. I really need to pay our contractor. He is doing great work and it is incredibly unfair to him that there is no longer a way to call, email or submit a ticket to get bugs resolved. This is the second major issue we've had like this and at some point we'll need to find a different solution for contract work like this.

[ArjayM]

Hi Anna,

I checked and it looks like the team provided you with more details about the status of your account and instructions on how to resolve the issue. A support ticket has been set up with your case here. Feel free to coordinate with the team by checking that ticket or responding to the email linked to that ticket if you need further assistance.