Not getting paid

[d96c1aec]

My weekly payment for the week of 18/12-24/12/23 shows as processed in the Upwork invoices but there has been no transfer to my bank account as it is usually scheduled. It also doesn't show up in my balance.
Can someone please assist?

Thank you 🙂

[759e32fa]

Hi Franziska,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.