Unsupported file type ID verification

[f2cc6986]

I'm having a problem uploading my ID verification. No matter what jpeg I try neither my passport nor my license work. I keep getting this message: 

We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID. Please try again with one of the following supported types.

If you don't have a supported ID type, please contact us .

I don't feel comfortable uploading those pictures here on this public forum, so I need someone from your staff to reach out to me directly. Thanks for any help!

[NikolaS]

Hi Maryangela,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[61006f76]

Hello! Im having the Same problem, it says that i have an unsopported ID type, can you help me? Im from Colombia 

[ArjayM]

Hi Isabela,

I got a confirmation from the team handling the review and they confirmed that you need to resubmit your ID. The acceptable forms of ID vary by country and will be listed on the form. Please check this help article for the documents required when submitting your Government ID for review.

[e97f2a47]

same error getting
im from india and i uploaded my aadhaar card
please help!

[53dcda30]

hello 
I am having the same problem 

[759e32fa]

Hi Zaid,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[5a6dc30e]

Hello Annie!

I'm having the same problem, can you help me? 

I have an active contract and a message appears that I will only get new contracts after activating the identity (limit 01/01/24). 😓

Thank you

[ArjayM]

Hi Yasmin,

I'm sorry if you're having difficulties verifying your ID. Please know that If the system rejects your ID, the submission is denied. Kindly consider submitting another alternate valid government-issued ID. You may check the email sent by the team or this help article for more information about acceptable documents and best practices when submitting your ID for approval.

 
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Let us know if you need further assistance.

[domanwa]

Hi guys. I'm from Kenya and I'm having a similar issue. Kindly assist

[LuiggiR]

Hi Anvar,

I can see that the documents you submitted are still under review. Please allow 1-3 business days for the review to be completed; the team will notify you directly if there's anything else you need to do. 

[b27a79e0]

Hi, I am facing the same issue with my passport

Update: It worked

[b27a79e0]

After review it failed again, I tried uploading a new picture of my passport x3 times and still getting rejected.

Thank you in advance for your support