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Payment Method - Declined

Hello, I have been trying to open a support ticket regarding my billing issue but to no avail. I couldn't find a page to submit my request so I'm going to do that here.

Around 15 days ago, Upwork decided to stop charging my card which I use to hire freelancers and fund milestones. One day - out of the blue - there was an error with my funding request.

Normally I contacted my bank and they informed me that everything is okay on their end and that the problem is with Upwork itself.
I temporarily connected my personal debit card so that my projects can continue going on but I would like to get my old business card working again so that I may use it for tax-relief business expenses.

What I tried:
- Removing the card and adding it to upwork - no sucess

- Searched through my emails to find the email from upwork related to this issue - nothing in primary inbox or spam inbox

Please let me know what needs to be done, or how to contact the support team!


Hi Dave,


Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.


~ Nikola
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