Community Manager
Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Retired Team Member
Hi Alaa,
I have checked your account and confirm that the name has been cleared. However, It looks like you still need to file a Form W-8BEN. The Form W-8BEN is used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will immediately activate your eligibility to access funds.
You can complete the process by going to Settings> Tax Information> You can start by clicking the pencil icon here. Feel free to communicate with the team through this support ticket that's been set up with your initial concern if you need further assistance.
Retired Team Member
Hi Muhammad,
We apologize for the inconvenience the status of your financial account may have caused you. I'll have one of our team members reach out to you with assistance via a support ticket. You can access the ticket and communicate with the team on this page.
Retired Team Member
Hi Tahreem,
The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.
If you have questions about reporting your Upwork income to your country's tax authorities please consult a local legal advisor. You may also want to check this help article for more details.
Retired Team Member
Hi Camara,
I can see that a couple of support tickets have been created for your concern. Please allow our team time to review your case and you should be getting an update here once done. A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Retired Team Member
Hi Vishruth,
I can confirm that your concern has been forwarded to the relevant team for further view and a support ticket has been set up as well. Please allow our team time to review your case and you should be getting an update here once done. Don't hesitate to coordinate with the team if you need further assistance.
Retired Team Member
Hi Vishruth,
Thank you for your message. I have followed up with the relevant team to expedite a response to your support ticket. One of our team members will reach out to you via ticket as soon as possible to assist you further.
Thank you,
Pradeep
