Payment Method Inactive !

[#1]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[#2]

Dear Sir

The Get Paid in settings, to do the Withdrawals, my Account is showing Inactive. I tried several times to update, but still the Account is showing Inactive.

Kindly, let me know the problem & how to Activate my Account in the Get Paid.

Regards

Romel Roy

[#3]

Hi Romel,

Thank you for reaching out to us here in the Community. I checked and it looks like you haven't filled out your Tax Information yet. The IRS uses W-8BEN or W-8BEN-E forms to determine whether a freelancer lives in the U.S. and what taxes if any, we need to collect from their earnings on Upwork. 

These forms are required by the IRS. The IRS uses this information to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. Read our help center article to find out whether you need to complete the W-8BEN or W8BEN-E form. 

We encourage international freelancers to review and update their tax information by going to your settings and selecting Tax information. Let us know if you still need further assistance.

[#4]

Dear Arjay

I received your's message. Accordingly, I had filled up Upwork's W9 or, W8 form process.

Now, in my account in the Get Paid section, the status is showing Active on 17.03.2023.

But I am unable to understand what does this Active status on the next Date 17th of March means.

Can I give Clients my solution & am I eligible to Get Paid by them now in my Local Bank Account?

Kindly, let me know the details of the process.

Thanking you

Romel Roy

[#5]

Hi Romel,

Thank you for your message. I checked your account and noticed that your payment method has been accepted and will be active for fund withdrawal starting from March 17, 2023. You will be able to initiate fund withdrawal only after above mentioned date.

Thank you,

Pradeep

[#6]

Dear Pradeep

Hope you are all fine by the Grace of God.

Now, as you have mentioned that my Account in Get Paid Section has been Accepted & is Activated. I will be able to serve my Clients & is Eligible to receive my Payments, from 17.03.2023, in Upwork.

Thank you very much for your's kind response & great support.

Best Regards

Romel Roy

[#7]

Hello, my payment is still inactive even though I submitted the details over 5 days ago and have completed all the necessary tax documents. Please help!

[#8]

Hi Elizabeth,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[#9]

Dear Upwork Support Team,

I am writing to request assistance with the withdrawal restrictions currently placed on my account. I recently attempted to withdraw funds from my account but received an error message indicating that withdrawals are currently restricted.

I am unsure as to why these restrictions have been placed on my account, and I would like to request further information on this matter. I would appreciate it if you could please provide me with details on what has caused these restrictions and how I can resolve the issue.

In addition, I would also like to know the expected timeframe for the removal of these restrictions, as I require access to my funds for personal and professional reasons.

Thank you in advance for your assistance. I look forward to hearing from you soon.

Best regards,
Farhad Wali Khan

[#10]

Hi Farhad,

Thank you for reaching out to us here in the Community. Please note that we weren't able to disclose account information or actions being taken on other users' accounts here in the Forum for privacy and security reasons. I've shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[#11]

I hope this message finds you well. I am writing to seek your assistance with a problem I am facing related to my payment setup. My bank account information is correct, but for some reason, the verification process is not working.

I have double-checked my bank account details and confirmed that they are accurate. However, when I attempt to verify my account or process a payment, the transaction fails. I have tried multiple times, but I am still unable to resolve the issue.

I kindly request your help in addressing this problem as soon as possible, as it is affecting my ability to receive payments for the work I have completed on the platform. If there are any additional steps I need to take or if you require more information from me, please do not hesitate to let me know.

Thank you in advance for your prompt attention to this matter. I appreciate your support and look forward to a swift resolution.

[#12]

Private info will be needed so best way is ticket creating. It will be faster than question here.

[#13]

Hi Nadir,

Thank you for reaching out to us and I'm sorry to learn that you're having difficulties withdrawing your earnings. However, I've checked your account and I can see that you just added a new payment method dated 06- April. Please note that we take the security of your account very seriously. For security reasons, your new payment method will become active in three calendar days after successfully adding it to your account.

You may want to retry withdrawing your funds after the security period and once your new payment method is activated. Feel free to check this help article to learn more.

[#14]

MY WITHDRAWAL METHOD APPEARS INACTIVE AND IT HAS BEEN MORE THAN 3 DAYS, HOW LONG MUST IT TAKE FOR PayPal TO BE ACTIVE?

[#15]

Hi Fabiola,

I took a closer look at your account and I can see that you haven't completed your Tax Information yet. This information is required in order to confirm if you are a U.S. or non-U.S. taxpayer and whether or not Upwork is required to withhold taxes from your earnings. 

If you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can complete the form by going to Settings> Tax Information> The form is under the W-8 section. We highly suggest you add your tax information now to avoid delays in getting paid. Let us know if you need further assistance.

[#16]

Hi,

I have read answers to this that I don't find helpful. I followed every step to set things up a couple months ago. Why is it still inactive? Why does it say I don't have any payment method set up? 

[#17]

Hi Rebecca,

It seems you have not completed your Form W-9. You will need to fill it out before your payment methods can become active. You can do so by going to Settings > Tax Information. Feel free to take a look at this help article to learn more.

[#18]

Hi,

I remember filling that out and submitting it, so I'm not sure what happened. 

[#19]

Hi Rebecca,

Thank you for following up. We're aware of the issue you raised and are taking it seriously. We’ve escalated your post to a support ticket where one of our agents can assist you further. You may access your ticket and coordinate with the team on this page.

[#20]

It appears everything was completed and approved, so I'm not sure why this is happening. 

[#21]

My Withdrawal Method still shows as inactive for some reason and so I'm unable to access my money.  I believe I've done all the tax documents I need to

[#22]

Hi Valmiki,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. You may access your tickets and coordinate with the team on this page.

[#23]

Hello ArjayM,

I have completed all my Tax Information as shown in the screenshots and 3 days passed after adding my payment method and still showing as inactive.

Please help as I want to withdraw my funds.

Thanks

**Edited for Community Guidelines**

[#24]

Hi Khaled,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

Dear Upwork Support Team,

I hope this message finds you well.

I am writing to bring to your attention an urgent matter regarding my wire transfer method on the Upwork platform. Despite having added the method as instructed, it has remained inactive for over a week now, prompting repeated requests to add a new method.

I have diligently completed all necessary tax information, ensuring its accuracy and confirmation on your end. However, this persistent issue is hindering my ability to withdraw funds, which is critical for my ongoing work and financial commitments.

I kindly request your immediate attention and assistance in resolving this matter as soon as possible. Your prompt action would be greatly appreciated.

Thank you for your understanding and swift action.

Sincerely,

** I have attached required screenshots

**Edited for Community Guidelines**

[#26]

Hi Khaled, 

We understand how you want this issue with your payment method resolved as soon as possible. I've submitted a follow-up directly to the team handling your case for further review and assistance. Kindly expect an update from one of the team members on this page momentarily. Thank you!