Payment Method Inactive !

[#1]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[#2]

I hope one of the admin will notice.

[#3]

Hi Venus,

I'm sorry that we didn't respond to your first post earlier. If this is the one you're referring to, I want to clarify that you will be receiving your monthly free Connects once your membership is renewed. Your current billing cycle is Apr 10, 2024 — May 9, 2024, so your membership will renew within 24 hours after the last day of your cycle. You can monitor any changes in your Connects balance by visiting your Connects History page. 

Regarding the issue you mentioned about your withdrawal method being inactive, we’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Thank you so much! Atleast I got an answer. Looking forward to this resolution. 

[#5]

Hello! I'm currently a college student from the Philippines who has never been employed before. I am currently 22 and in order for one to obtain a TIN number, they have to work for a  company and I do not have that (since I am still at school and I haven't been employed). I can't have my withdrawal methods validated or active because I lack the TIN number.

I look forward to hearing some suggestions and solutions for this problem that I am currently facing.

Thank you.

[#6]

Hi Krystine,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Thank you so much!

[#8]

Hi! My withdrawal method is inactive. I don't see payoneer as an option there as well.

I need to select payoneer as my withdrawal method.

I am glad if Upwork can solve this problem.

Thank you!

[#9]

Hi Niranja,

I looked closely at your account and confirmed that you still need to complete the W-8BEN or W-8BEN-E form to activate your payment method. To complete the form, you must fill up three cards in the Tax Information section of your settings.

You can find more information and detailed instructions in this help article. Let us know if you need additional assistance; we'll look into that for you.

[#10]

Hi Im a non us person i went to set my tax information i filled the name and address and it required me to give a TIN which i do not have i read i need to fill a W8-BEN form i filled it but i don't know where to submit it can i get some help.

[#11]

Hi Ayoub,

Thank you for reaching out. I want to clarify that you do not need to send the Form W-8BEN anywhere; you need to fill it out on your Settings > Tax Information page. 

Regarding your TIN, this is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

[#12]

Hello, It's been five days since I added a local bank in my payment methods and it's still shown as inactive, I've completed the W-8BEN form so that's not an issue. Please help me out, thanks.

[#13]

Hi SYED ALI,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your payment method concerns.

[#14]

Hi,

I have added a new payment method for withdrawing my agency earnings. However, I received an error stating that the payment method has been deactivated because the beneficiary name on the payment method does not match the name on my Upwork account. I have added our company's corporate account.

How can I resolve this issue?

Thank you.

[#15]

Hi

Did you state that you'll use the company's account or you had selected your personal account.

[#16]

Hi,

I chose the company`s account. 

[#17]

Hi Marta,

I’ve escalated your community post to a support ticket to give your financial account concern the attention it deserves. One of our agents will be in touch with you soon on this page to assist.

[#18]

You need to prove that you are company owner. Some moderator here will create ticket for you. Use ticket to provide all necessary info there.

[#19]

Hello! 

I need help, please!

My account is still inactive and It's been 3 days. I've alreay verify all the informtion and it's correct. What shoud I do? 

[#20]

Hi Beatriz,

I checked your account and can see that your payment method is inactive because you haven't completed your Tax Information yet. More specifically; you're missing to provide your TIN. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

[#21]

Hi, 

Thank you so much! 

[#22]

Hello. I have some problems with set the payment method.

My name is Julio César Cañas Cruz(Spanish) from El Salvador and paypal account name is also same.

But by mistake when I create an account on Upwork, I set the name as Julio Cesar Canas Cruz(English).

So my payment method is inactived now because of this problem. What can I do?

Can I use Spainish name for Upwork name? If I change the name of Upwork account, should I verify my identity?

Should I remove the payment methods and add it again?

**Edited for Community Guidelines**

[#23]

Yes, any name change lead to verification. You can do it.

[#24]

Hi Julio,

Your payment method is inactive because you haven't completed your Tax Information yet. More specifically, you haven't provided your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

[#25]

Hi, thanks for your help. but the problem hasn't been solved yet.

I changed the name(spanish) of Upwork same as paypal and complete the tax information but payment method still is inactive.

**Edited for community guidelines**

I already tried to remove and add payment method several times after changed name and complete the tax information. How can I do?

[#26]

Hi Julio César,

I checked with our verification team and I'd like to conifrm that the name mismmatch error on your account ahs been resolved. You may log into your account to check.