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2e750978
Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If youโ€™re not a U.S.taxpayer youโ€™ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

~Andrea
Upwork

View solution in original post

560 REPLIES 560

Hi Osama,

 

Thank you for reaching out. I just checked your account and can confirm that your payment method is already active. Kindly check on your end and let us know if you need further assistance.


~ AJ
Upwork
4bd5f94b
Community Member

Why is my bank account inactive if my tax info has all been set up and successfully updated more than a few weeks ago. Please advise.

Hi Adam,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance on this page once your case is fully reviewed.

 

~ Arjay
Upwork
e8b22456
Community Member

I am also having the same issue where my Canadian bank has been inactive for the past 3 weeks or so. Am I missing something here?

Hi Sin,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further. You may access your ticket and coordinate with the team on this page.

 

~ Arjay
Upwork
39c76678
Community Member

 

Payment Methods upwork show me that it is inactive. whats going on? 

Not sure if this is the right place but Payment Methods on upwork shows me that it is inactive. been a few days and I have a statment showing funds to be sent tomarrow, what do i do, thanks,

Hi Brandon,

 

Thank you for reaching out to us here in the Community. I can see that you've escalated your concern to our support team and raised a support ticket. Please allow our team time to further review your case and you will be getting an update on that ticket here once done. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
3bce74ce
Community Member

Having this same problem. I added payment methods and completed tax forms weeks ago, but it still shows my payment methods as inactive.

egaruth
Community Manager
Community Manager

Hi Jim,

 

Thank you for reaching out to us. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Upwork
6e46779c
Community Member

Hello UPC!

I'm facing the same issue first-time freelancers on Upwork encounter when trying to update their bank information after receiving funds for a completed project. I thought my bank information was updated because I filled out the W9, completed the ID verification, and any additional information Upwork needed.

I updated my business bank account information on May 3rd or 4th, but it's been over a week, and my new payment method is still inactive. I've already checked for any additional email verification I missed from Upwork, but I couldn't find anything. Unfortunately, the response bot wasn't helpful either. What upsets me the most, I missed the pay period because of some issue that's out of my hand.

I'm not sure how long it takes to activate a new payment method on Upwork, and I would appreciate any information or assistance you can provide.

Thank you!

Hi Elijah, 

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. Don't hesitate to access your ticket and coordinate with the team on this page to resolve the issue with your account.

 

~ Arjay
Upwork
6be895c8
Community Member

Hey there, 

 

I have completed verfication, all the tax information, I have added two payment methods and I have available funds. Why does it still show that my payment forms are invalid?

Hi Hannah,

 

I've shared your report to the appropriate team for further review. One of the members will be assisting you via a support ticket going forward. You may access your ticket and coordinate with the team on this page.

 

~ Arjay
Upwork
1bcb1383
Community Member

Hi UpWork team!

My payment method (Direct to local bank) is still inactive. Even though I have updated my tax information and its been more than 3 days since I updated my payment details. My ID is verified.

Looking forward for some assistance.

Kind Regards,

egaruth
Community Manager
Community Manager

Hi Amine,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork
1bcb1383
Community Member

Hi Nikola,

The withdrawal method "Direct to Local Bank" is still inactive.

All the information regarding taxes and my identity is filled in.
Can you please assist me? This is becoming very urgent as I cannot withdraw my money.

Thank you!

Hi Aminee,

 

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork

Hi Pradeep,

 

Thank you for the feedback. 
The support didn't help me much (except to tell me that my request will be processed within 24/48h).
My withdrawal method "Direct to Local Bank" is still inactive and I can't withdraw my money.
Can you unblock my issue or tell me why my withdrawal method is blocked?

 

Best Regards

16f4abf8
Community Member

Anyone else having this issue ? 

I can't find the w9 to fill out, only the w8. 

 

Upworks help page says just to fill out the w8, and it'll get transferred to a w9. 

 

However, the w8 is asking you to agree that everything in the form is true -- including that I'm not a US citizen, and that lying on the form is perjury. 

 

This is... not ideal. 

Hi Tina,

 

We certainly understand your concern. Please note that if you are a U.S person, you need to file a Form W-9 with Upwork (all others should file a Form W-8BEN or W-8BEN-E). Here are the detailed instructions for providing Upwork with your Form W-9:

  1. Go to Settings > Tax Information > W-9
  2. Confirm that you are a U.S. taxpayer by selecting I am a U.S. person
  3. Provide us with your legal name โ€” your own legal name, or your business name if you're filing as a company entity
  4. Select your federal tax classification from the dropdown list
  5. Tell us your Taxpayer Identification Number type (SSN, EIN, or ITIN)
  6. Enter your SSN, EIN, or ITIN
  7. Read and electronically sign and date the W-9 certification
  8. Check the box to consent to signing electronically
  9. Choose Save

 

You can learn more about W-9 forms here and reporting your Upwork income here. Let us know if you need further assistance.

 

~ Arjay
Upwork

Yes, that is the ENTIRE problem. 

I do not have that option.

I never had the option.

It's only given me the w8 option. 

 

I've explained this three times in the support ticket, and in this original post. 

 

I know I need a w9. I just can't get it, and would really like that fixed.

503b3318
Community Member

Hi, I'm clicking on the get paid now button so I can withdraw my available funds as it is less than 100$ and it's still telling me inactive payment method, after I've added my payment method.  

Hi David,

 

It looks like you need to provide your Tax Information in order to be able to activate your payment method.

 

~Andrea
Upwork

Hi, I've provided my tax information added everything that needs to be added but it's still inactive for weeks now 

I need this solved asap please.  

Hi David,

 

I'm sorry to hear about your experience. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
503b3318
Community Member

Hi Support Team member, I added my payment method weeks ago, but It's still inactive, please Id appreciate if this can be resolved 

0d4d1a56
Community Member

I have added everything correctly and my w-8ben form was also completed but still, my local bank payment method is inactive. before that, I tried several times but I failed to active method.

Hi Muhammad Khalid,

 

Thank you for reaching out. I can see that you've reached out to our Support Team and raised a ticket with the same concern. Please allow our team time to further review your case and you will be getting an update on your ticket here within 24-48 hours. Don't hesitate to coordinate with the team if you have questions or still need further assistance.

 

~ Arjay
Upwork
de17c6f9
Community Member

Hope you're all doing good. I've run into a bit of trouble with Upwork and I'm hoping some of you might be able to help.

For some reason, Upwork is saying my payment method is "inactive" and I'm not sure why. I've done everything I'm supposed to - my name's been verified, I've filled out the tax form (W-8BEN), and still, it's not working.

It's been like this for three days now and I'm stuck. I don't know why it's happening or how to fix it.

If anyone has had this problem before or knows how to fix it, I'd really appreciate your help.

Hi Chris,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance. Don't hesitate to coordinate with the team if you have questions or need further assistance.

 

~ Arjay
Upwork

Arjay,

 

Thanks for turning my post into a ticket. I'm glad you're looking into it.

5f83cb42
Community Member

I'm neither from the USA, nor living in the USA. I'm living in my homecountry. Why is Upwork asking me for this : "To follow U.S. tax laws, please complete a new W-8BEN or W-8BEN-E Foreign Status Certification. Please click here to add your tax information. " ?

 

I don't see where I can download this form or where to attach it if I have it from somewhere else.

Hi Anika,

 

We certainly understand your concern and since you're fairly new to the platform, allow me to explain this further. All non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person, and are performing services outside of the United States.

 

Completing these forms is required to prove you are not a U.S. citizen and do not need to pay U.S. income taxes. Without this proof, the IRS requires that we withhold 30% of your future earnings to pay for income taxes. As long as a new W-8BEN/W-8BEN-E form is filled out completely, weโ€™re not required to withhold at this rate.  I hope this clarifies.

 

~ Arjay
Upwork
aliahsan2
Community Member

Hi!

 

I added paypal around 10 days ago, and debit card 5 days ago to retrieve my payments. But both payment methods are still not active. All tax info is already updated and completed.

 

Can some one help me on this?

 

Thanks.

Hi Ali,

 

I'm sorry to learn that you're having difficulties getting your new payment activated. I can see that you've reached out to our support team and raised a ticket about your concern. Please allow our team time to further review your case and you will be getting an update on your ticket here once done. 

 

~ Arjay
Upwork
c0cff995
Community Member

Hi Upwork Team,

My name on Upwork, Paypal, and all my other banks (2 banks) are the same as "Caithleen Therese Chy" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this please?

 

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