Phone Number is already in use

[tanvik009]

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

[761f3767]

i have tried repeatedly for over a week to verify my phone number. I just keep getting the error msg Something went wrong. Please try again later. i can not find a workable solution on the site or in fact anything useful on google. HELP

[AndreaG]

Hi Villain,

Someone from our team will reach out to you via support ticket in order to assist you further.

[6aa35d50]

I'm trying to complete profile setup and it requires i send a sms message to myself for the code. I've used desktop Safari, mobile Safari, and Chrome desktop and I always get an error. Please advise.

[AndreaG]

Hi Mark,

Someone from our team will reach out to you via support ticket in order to assist you further.

[6b3d0f00]

Hello -I am also having issues with phone verification and cannot complete my profile. Please assist to find a permanent solution.

[PradeepH]

Hi Cynthia,

Thank you for your message. I am sorry to hear about the trouble while completing the phone verification. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

[a3b391de]

I've been trying on and off for about 2 hours to verify my phone number, but it keeps failing with the message "something went wrong, please try again later".

I've looked at other threads on this, but there's no instructions, just an agent saying a ticket will be submitted. Please submit a ticket for me so I can finish creating a profile.

Thank you!

[AndreaG]

Hi Rachel,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[a3b391de]

When I click the above link that reads "support ticket", I'm taken to a page that tells me "no requests found".

[AndreaG]

Your ticket will show there once the team replies, Rachel. I will follow up with them, you should expect to receive an update soon.

[f13fbba6]

I am having the same issue, What can I do to take my phone number off of that other account as I'd like to set this one up.

[JoanneP]

Hi Paulina,

I've shared your concern about completing the phone verification process. One of our agents will reach out and assist you directly via a support ticket. 

[14192107]

I have started the registration process yesterday and am unable to complete it, since I keep getting an error "Something went wrong. Please try again later." when I enter my phone number and click "Send Code". 
I refreshed the page, waited overnight, reentered my country and address, reentered phone - nothing helps. Please help me to register. 

[AndreaG]

Hi Alesia,

Someone from our team will reach out to you via support ticket in order to assist you further.

[14192107]

Thank you so much! 🙏😊

[22fbfe70]

Hello, 

I cannot get my phone number to verify. I get an error that says "Something went wrong. Please try again later."

[AndreaG]

Hi Cassy,

Someone from our team will reach out to you via support ticket in order to assist you further.

[52c28f47]

I am attempting to join but as i get to the phone number verification I am haulted by an error msg.

there is no apparent way to get around this issue and it is hindering me from completing my profile.

[AndreaG]

Hi Shaun,

Someone from our team will reach out to you via support ticket in order to assist you further.

[77495374]

I am trying to create my profile but when i get to the step about verifying my phone number it says "something went wrong. Please try again later."

[AndreaG]

Hi Perri,

Someone from our team will reach out to you via support ticket in order to assist you further.

[b91c4f03]

I am unable to verify my phone number to create an account. This has been an issue for weeks. I get an error message that says "Something went wrong. Please try again later." I've tried on my laptop and on the app from my phone.  Can someone please help me.

[LuiggiR]

Hi Alanda,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[849f3584]

Having issues trying to create profile and getting phone number code sent. It keeps throwing an error no matter which device I'm using.

[AndreaG]

Hi Eric,

Someone from our team will reach out to you via support ticket in order to assist you further.

[1700c56f]

I am trying to register and as part of the last step when I enter my cellphone number to get the verification code i get an error saying "something went wrong, try again later", not sure what to do, I have restarted and I am not using any firewall etc. Please help.

Thanks

[BojanS]

Hi Aneeta,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you! 

[0272ba43]

I'm also having issues with this. I cannot verify my phone number because an error message comes up stating that "Something went wrong. Please try again later." Please help, thank you!

[PradeepH]

Hi Zaena,

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep

[df3753ab]

Need assistance.

[AndreaG]

Hi Stasys,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[9f76d29f]

I'm currenlty creating my profile as a Freelance Artist, but when I get to the section where I need to verfiy my phone number I get a message saying "Something went wrong. Please try again later." I've tried using different browsers and have cleared my cache, but that doesn't seem to fix the issue.

[BojanS]

Hi Kathryn,

We’ll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[64a9310e]

I am not able to get the text message for verifying my phone number. I have tried multiple times. Any advice would be appreciated!

Thanks,

Brad

[AndreaG]

Hi Bradley,

Someone from our team will reach out to you via support ticket in order to assist you further.

[a41b2f4c]

Not receiving code from phone number verification, I can't complete my profile until this step is completed.

[d0ec0798]

Same issue here. Please help!

[BojanS]

Hi Julian,

It looks like you were able to verify your phone number. Feel free to reach back to us if you still need any assistance.

Thank you! 

[BojanS]

Hi Olasubomi,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you! 

[aabe4191]

I have the same problem