Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Dec 26, 2022 12:28:12 PM by Michael C
Hello,
I'm trying to make my Upwork profile and it shows the same problem as above.
Michael
Dec 26, 2022 02:10:06 PM by Arjay M
Hi Michael,
Firstly, we truly appreciate your interest in starting a career with Upwork. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.
Jan 19, 2023 01:22:20 PM by Jessica R
I am having the same issue. Can I get help to remove the other account?
Jan 19, 2023 02:54:16 PM by Arjay M
Hi Jessica,
Thank you for reaching out to us. Please note that users are only allowed to have one account and having multiple ones is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with more information about your original account? The email address associated with it should work. Looking forward to your message.
Jan 20, 2023 04:49:35 AM by Jessica R
I can't find a button to send you a pm. can you show me a screenshot of where the link is?
Jan 20, 2023 06:56:36 AM by Andrea G
Hi Jessica,
Apologies for the confusion, you should be able to send private messages now.
Jan 22, 2023 08:55:27 AM by Candice W
Hi, I am also facing this issue as I am trying to complete my upwork profile, but receving an error that says my phone number is used. I'd greatly appreciate assistance with this.
Jan 24, 2023 07:28:34 PM by Clint N
Howdy Upwork Moderators,
I'm having the same issue. Can you share my report with your team and have one of your team members reach out and assist me directly via a support ticket? And can you give me a link where I can access my support tickets and coordinate with the team?
- Y'all tha best,
Clint
Jan 24, 2023 08:58:24 PM by Joanne P
Hi Clint,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 4, 2023 08:37:08 AM by Arman S
Hi,
I am also having the same problem with phone number verification. It is my first time creating an account, and it also says that my phone number is being used by another account. However, I do not recall creating an account previously. I would appreciate your help with this issue.
Arman
Feb 9, 2023 04:46:41 PM by Elle S
Why doesn't upwork just remove this block? If the person can include their verification code then the phone and number is theirs. It makes no sense to spend so much wasted time on tickets
Feb 9, 2023 07:09:47 PM by Arjay M
Hi Elle,
I've checked your account and I can see that you're experiencing the same error upon creating an account. Please be reminded that users are only allowed to have one account and having multiple accounts is a serious violation of Upwork's TOS. This is why phone number verification is one important part of our privacy and security process.
I can also see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 16, 2023 01:09:48 AM by Justin O
I am having the same issue. How do I find and account by the phone number?
Feb 24, 2023 08:26:47 AM by Orrin H
Hello!
I am having the same issue with my phone number, can someone help me too?
Feb 24, 2023 11:21:51 AM by Annie Jane B
Hi Orrin,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Feb 24, 2023 03:51:15 PM by Romario J
Hi, can someone please help me. It's been a couple of months and I still can't log in to set up my profile...
Mar 12, 2023 10:51:42 AM by Christian K
Same here, I'm trying to create an account and I can't verify my phone number because "This number is being used by another account". I also can't upload a profile picture and receive the following message "Sorry, something went wrong. We were unable to upload your image."
Any assistance would be greatly appreciated. Thank you.
Mar 23, 2023 12:27:29 AM by Pradeep H
Hi Gregory,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Apr 18, 2023 09:55:16 PM by Joanne P
Hi Jane,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 4, 2021 09:29:05 PM by Nakysha C
Mar 4, 2021 10:54:15 PM by Joanne P
Hi Nakysha,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 9, 2021 03:31:20 PM by Chima O
Hi Joanne,
I have had the same problem for days too. I cannot send in proposals for jobs I am interested in. I will appreciate timely resolution.
Oct 10, 2021 05:52:40 PM by Avery O
Hi Chima,
Thank you for patiently waiting as we looked into this further.
A member of the Customer Support Team has reached out to you through this support ticket to assist you further with your concern. If you need further help, please don't hesitate to reach out through your ticket and the team handling your case will assist you further.
Nov 15, 2021 03:41:52 PM by Addy L
I'm on the same boat. When trying to verify my phone, I get an error message.
Nov 15, 2021 05:24:42 PM by Joanne P
Hi Addy,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Dec 12, 2021 11:59:11 AM by Bianca P
Hi Joanne, I can't finish creating my profile due to phone verification. Can you please help?
Dec 14, 2021 06:17:33 PM by Avery O
Hi Bianca,
I apologize for the delay as our team looked into this further. A member of the Customer Support Team has reached out to you through an email support ticket to assist you further with your concern.
Dec 15, 2021 08:52:27 AM by Andrea G
Hi Reyna,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 9, 2022 05:59:04 PM by Sara S
Hi I'm trying to verify my phone number to set up my account but it keeps saying their is an error