Phone Number is already in use

[#1]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[#2]

Hi Joseph,

I'm really sorry for the inconvenience. I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#3]

I am trying verify my phone number, text wont send, getting error message. need help.

[#4]

I'm on one of the final steps to account creation and I need to verify my phone number.  When I click "send code" I just receive this error: "Something went wrong. Please try again later."

I've seen a few of these related questions but looks like it's something that I need help from Upwork on.  Any suggestions?

[#5]

Hi Travis,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#6]

Thank you Andrea.

[#7]

Been several days at this point and I haven't heard anything.  When can I expect to hear from someone?

[#8]

Hi Travis,

I have followed up with the team and one of our team members will reach out to you via ticket as soon as possible to assist you further.

Thank you.

Pradeep

[#9]

Hi Charlie,

One of our agents will reach out to you via support ticket in order to assist you further.

[#10]

Hi, 

The sms code isn't working, can email be used?

[#11]

Hi N L,

I have checked your account and it looks like there's already a support ticket created with your concern. I highly suggest you communicate with our team through that ticket for updates and further assistance.

[#12]

I'm not receiving the text verification code to be a freelancer. Please help!

[#13]

Hi Michelle,

I've requested the assistance of our team. One of our agents will be in touch with you via a support ticket and help you get this fixed as soon as possible. 

[#14]

I have the same issue. Still haven't received a confirmation number via phone number.

[#15]

Hi Nataliia,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#16]

I'm trying to complete my profile but am met with a message that says "This number is being used by another account" when I attempt to enter my phone number. I don't recall making any previous accounts with Upwork using that phone number, and if I did my apologies for the hassle, but I could use a hand getting this to accept my phone number.

[#17]

Hi Adam,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#18]

Hey there.

Whilst setting up my profile it's telling me that my phone number is being used by another account. How do i fix this?

[#19]

Hi Alexander,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#20]

Thanks so you much!

[#21]

Hi Joanne,

I'm also facing the same problem. Can you help me out with this? Thanks!

[#22]

Hi Tanaka,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#23]

I am having the same issue with my phone number already being used.

[#24]

Hi Sarah,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#25]

I am having the same issue. First time opening my account here. Can you help? 

[#26]

Hi Zina,

Thank you for reaching out to us and welcome to Upwork! I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.