Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
Sep 16, 2020 08:25:59 AM by Bojan S
Thank you for reaching out to us, Rakesh.
One of our team members will reach out to you directly to assist you with your phone verification process.
Oct 16, 2020 06:56:15 AM by Jennifer C
Oct 16, 2020 07:27:36 AM by Bojan S
Hi Jennifer,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Oct 20, 2020 03:34:53 PM Edited Oct 20, 2020 04:48:04 PM by Joanne P
Can you help me as well? It says my telephone number is connected to another account. I have finished everything, but it won't take my phone number. Obviously, months ago, I thought I would do this, but it wanted me to have a business name for my email. So I did not go any further. Today, I fixed the business name email, and started from scratch because I knew I didn't complete the application the first time. Can you please get customer service to help clear this up for me? - Thank you very much, Susan**Edited for community guidelines**and my email is: **Edited for community guidelines**
Oct 20, 2020 04:59:56 PM by Joanne P
Hi Brittani and Susan,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jan 17, 2021 10:02:05 AM by Bojan S
Hi Natalie,
It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you need any assistance.
Thank you!
Jan 18, 2021 03:28:16 PM by Alejandro P
I need help aswell, my phone number is being used by someone else and I can't go forward with making my account 😞
Jan 18, 2021 05:07:10 PM by Joanne P
Hi Alejandro,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Apr 7, 2021 06:32:34 PM by Lisa S
When I try to set up an account it says phone number is associated to an existing account. How do I find out which account?
Apr 7, 2021 08:31:19 PM by Joanne P
Hi Lisa,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
May 6, 2021 10:53:45 AM by Tanisha R
May 6, 2021 11:07:27 AM by Bojan S
Thank you for reaching out to us, Tanisha.
One of our team members will reach out to you directly to assist you with your phone verification process.
Mar 10, 2022 05:21:08 PM by Nathan S
Hi,
I am having this same issue where I cannot verify my phone number because it says its already in use but I have never completed an account before so I don't know why.
Mar 10, 2022 06:58:09 PM by Joanne P
Hi Nathan,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 14, 2022 03:10:14 PM by Josh H
I too am having the same Issue, I cannot finish my account until it is resolved.
Jun 14, 2022 06:30:07 PM by Arjay M
Hi Josh,
Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
Jun 29, 2022 07:33:05 AM by Jay S
Hello,
I am having the same issue to when I have never made an account here before.
Jul 8, 2022 04:18:51 PM by Jay O
I am having the same issue. I don't remember creating another account, and I would like to close whichever account is using the number as I have never actually completed a job through Upwork before
Jul 9, 2022 04:05:16 PM by Samantha Z
I am having the same issue, account thinks my phone is in use but I do not believe I've created any other account.
Jul 9, 2022 07:42:50 PM by Pradeep H
Hi Samantha,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Dec 31, 2019 09:46:05 AM by Blake M
Hey guys, I recently signed up for UpWork about a month ago, but now it seems I am logged out and cannot remember what information I used (already tried all my emails I currently use and none of them worked)
I set up a new acocut using my gmail account, but now i cannot verify my phone number on my new account now due to it being tied to the old one.
Can anyone direct me towards a solution?
Thanks!
Blake
Dec 31, 2019 01:39:31 PM by Aleksandar D
Hi Blake,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 27, 2020 11:35:43 PM by Megan C
Feb 27, 2020 11:43:09 PM Edited Feb 27, 2020 11:44:24 PM by Goran V
Hi Megan,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Mar 12, 2020 04:41:07 PM by Erick G
I'm having the same issue myself. Can this be addressed with my account?
I'm trying to add the security, but the system states my phone number was already in use.
Mar 12, 2020 09:03:12 PM by Avery O
Hi Erick,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Apr 12, 2020 12:38:35 PM by Alexandra C
Hi,
It would appear that I am also having this issue, and I can't seem to figure out which email I set up the previous account with. Any help in this regard would be appreciated!
- AJ
Apr 12, 2020 03:53:24 PM by Joanne P
Hi Aj,
One of our team members will reach out and assist you directly via ticket. Thank you!
May 8, 2020 03:03:02 PM by Bojan S
Thank you for reaching out to us, Brandon.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 15, 2020 08:07:40 AM by Erin M
Hello,
I'm having the same issue as above. I vaguely recall creating a profile here years ago but I've tried all of my old email addresses and none of them have been registered through the site. I would like help to either switch my information to this account or to get help accessing the old account.
Thank you
May 15, 2020 09:27:16 AM by Aleksandar D
Hi Erin,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 21, 2020 11:08:08 AM Edited May 21, 2020 11:08:48 AM by Lisa C
Same issue here. Assistance needed. Thank you.
Lisa
May 21, 2020 12:07:53 PM by Bojan S
Hi Lisa,
It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance.
Thank you!
May 30, 2020 05:21:52 PM by Ekaterina S
May 30, 2020 06:09:41 PM by Joanne P
Hi Ekaterina,
One of our team members will reach out and assist you directly via a support ticket. Thank you!