Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
May 30, 2020 06:22:14 PM by Ekaterina S
May 30, 2020 11:25:07 PM by Aleksandar D
Hi Ekaterina,
Yes, a copy of the ticket is being sent to your email as well from where you can continue the correspondence with our team.
Thank you.
May 31, 2020 09:16:42 AM by Ekaterina S
May 31, 2020 01:10:52 PM by Joanne P
Hi Ekaterina,
I have followed up with the team, and one of our team members will update your ticket to assist you further. Thank you.
Aug 6, 2020 08:53:51 AM by Shane C
I'm also experiencing this issue. Totally possible I created an account before, but my email was not already associated with an account. Anyway, assistance would be appreciated.
Aug 6, 2020 09:53:58 AM Edited Aug 6, 2020 09:54:23 AM by Bojan S
Hi Shane,
Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your previous account. I'll check that for you and assist you accordingly.
Aug 28, 2020 03:49:57 PM by Catherine R
I am not able to complete my profile because it's telling me my phone # has already been used, but I don't have another account.
Aug 28, 2020 08:02:43 PM by Joanne P
Hi Catherine,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 6, 2020 09:52:09 PM by Julianna C
I am having the same issue as well, I have tried logging into UpWork with my other emails to check but none worked.
Sep 6, 2020 10:56:02 PM by Luiggi R
Hi Julianna,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Sep 27, 2020 03:05:39 PM by Charlese H
I am having this issue as well. It says my phone number is already associated with an account and I can not go any further in creating my account. Please help me resolve this.
Sep 27, 2020 06:04:45 PM by Luiggi R
Hi Charlese,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 23, 2020 06:30:14 AM by Rasheeda D
I am having the same issue. I closed a duplicate account but it won't let me use my correct phone number.
Oct 23, 2020 06:43:02 AM by Goran V
Hi Rasheeda,
Our team just reached out to you via ticket to assist you further with your phone number. Thank you.
Nov 5, 2020 03:30:15 PM by Sarah M
Hiya, could someone help me with this too please? I can't remember the login details to my previous account and when I tried to set this one up just now, I got the same error message, thanks in advance! 😄
Nov 5, 2020 05:24:30 PM by Joanne P
Hi Sarah,
One of our team members will reach out and assist you directly via a support ticket.
Nov 19, 2020 12:12:52 PM by Garrett W
Same problem! Phone number is already being used!
Can't finish setting up my account. Please help!
Nov 19, 2020 12:55:44 PM by Bojan S
Thank you for reaching out to us, Garrett.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 16, 2020 09:05:57 PM by Joanne P
Hi Victoria,
I have shared your concern with the team. One of our team members will reach out and assist you further via a support ticket.
Dec 22, 2020 11:48:54 AM by Donovan B
I am having the same issue. I tried creating an account but received the message "This number is being used by another account".
Dec 22, 2020 12:36:34 PM by Andrea G
Hi Donovan,
One of our agents will reach out to you via support ticket to assist you further.
Thanks!
Dec 30, 2020 11:07:42 AM by Jamie B
Dec 30, 2020 01:35:44 PM by Bojan S
Thank you for reaching out to us, Jamie.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 6, 2021 01:25:46 AM by Aleksandar D
Hi Dan,
One of our team members will reach out to you directly via email to assist you further.
Thank you.
Jan 12, 2021 05:30:51 AM by Tisha N
Having the same issue that I can't complete an account. I have a personal account under a different email. Setting up an account as part of an agency I'm working with. I don't have another number.
Jan 12, 2021 05:36:53 AM by Goran V
Jan 12, 2021 05:41:12 AM by Goran V
Jan 14, 2021 09:10:48 AM by Jasmine B
Jan 14, 2021 09:41:54 AM by Bojan S
Thank you for reaching out to us, Jasmine.
One of our team members will reach out to you directly to assist you with your phone verification process.
Feb 15, 2021 07:44:00 PM by Joanne P
Hi Yao,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 26, 2021 09:59:05 AM by Ellyn T
Feb 26, 2021 11:57:21 AM by Bojan S
Thank you for reaching out to us, Ellyn.
One of our team members will reach out to you directly to assist you with your phone verification process.
Mar 19, 2021 01:56:18 PM by Jedi C
I am also experiencing the same thing!
It's saying that "This number is being used by another account"
When I'm just trying to reactivate the account.
Close the alert