Phone number already in use

[#1]

My account is attcahed to another account but I cant seem to ifgure out what emai its attached to.

[#2]

Hi Kaitlyn,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#3]

Hi, I am experiencing this issue.

When I tried to submit an application I got the following message: "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."

I appreciate if you could help me in this regard.

Thank you

[#4]

Hi Maria, 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#5]

Hi Moderators, 
I am having a ton of issues here, and have posted comments/replies multiple times with no response. I keep seeing people who posted after me or in response to my question getting help, but I haven't heard from anyone. PLEASE can I get some support here as I am having the same issue regarding my phone number not working, and am missing out on some aweome job postings due to the issue. 
Really appreciate any help anyone can provide!

[#6]

Hi ,

I'm facing a similar problem an erorr message comes up when i enter my phone number "Phone Number is already in use"

Can someone please help. Thanks

[#7]

Hello! I created a new account but it says that my phone number is already in use. How do I disconnect it from a third-party account?

[#8]

Hi Elina,

I noticed that you might have dual accounts on Upwork, and I just wanted to give you a heads-up that this is strictly against Upwork's terms of service. According to Upwork's rules, each person is only allowed to have one account. This helps maintain the integrity of the platform and ensures fair play for everyone.

If you accidentally created a second account or for some reason have multiple accounts, it's best to contact Upwork's support team right away. They can guide you through the process of resolving the issue. If you continue using multiple accounts, it could lead to serious consequences, like account suspension or a permanent ban.

https://www.upwork.com/freelancers/~013a82ae518b9bdc92
https://www.upwork.com/freelancers/~01d1f330d0812a0a22

I hope this helps, and I'm here if you have any other questions!

[#9]

Hi, I bought a new domain and wished to connect my new email to my old upwork account. That was unsuccessful despite I had given up on the old email. SO now I created a new upwork account with my new email but my phone number is still associated with my old account, so I cannot verify that. Can someone help me solve both issues?

[#10]

Hi Samuel,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

I have posted two prior times in this chat but still havent recieved a response. I am having the same issue as everyone else - I am trying to verify my phone number but the system is claiming that it is already in use. I have closed all other accounts I have. 

I understand my account is new, so maybe that is why I am not recieving a response while others are - please let me know how I can remedy this to recieve support.

[#12]

I am in the exact same boat as you- I've commented multiple times, and people who comment after me get responses from Mods, and I haven't gotten a single response. So incredibly frustrating!! 

[#13]

Need help I don't have another account and if I made one dont know I for it need to certify phone but say message my number used by another account how can I certify so I can apply to jobs

[#14]

Hi Danielle,

I see that you contacted our support team and raised a ticket about your phone verification concerns. I've submitted a follow-up to the team, and you will get an update on your ticket here once your case has been thoroughly reviewed.

[#15]

Hi- I am struggling to apply for jobs as I receive an error message stating my phone number is already in use. Will you please escalate this issue for me? I've tried to submit a ticket via email but received an auto bounce back email with the status solved. This issue is not solved. Please help?

[#16]

I've been having this same issue, and can't get ahold of anyone to help. It's incredibly frustrating. Hoping a mod sees this post and responds to the both of us! 

[#17]

Hi Megan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you with further assistance on your phone verification concerns.

[#18]

Hi Alecia,

Thank you for reaching out to us here in the Community. I see that you've been in contact with our support team about your phone verification concerns. Please continue doing that through your ticket here or by email to resolve the issue you're experiencing; they'll gladly look into it for you.

[#19]

Can you "escelate" this post as well? Been trying to solve this issue for months. I closed almost every account I could think of but I still get the message "This number is being used by another account"

[#20]

Hi Lisander,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#21]

Upwork, after looking everywhere for a way to submit a ticket, seems like this is the only way to do it. I'm creating my profile but when I try to add my phone number it shows "This phone number is linked to another account." I don't have another account and I there no option to verify that I am indeed the owner of my phone number. Please fix this and help me reclaim my phone number or fix the bug, I've used a relative's number but that is only a temporary solution so I can submit my profile.  

Thanks,

Paula.

[#22]

Hi Paula,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#23]

Thanks Joanne. I appreciate the help. It is really difficult to figure out how to submit a ticket. Thanks for the help and I'll be on the lookout for that message. 

[#24]

oky

[#25]

Hi, I am having a similar issue and have been going in circles with the chat bot about this for two days. Any help would be welcomed!

[#26]

Hi Kyahdric,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep