Phone number already in use

[#1]

My account is attcahed to another account but I cant seem to ifgure out what emai its attached to.

[#2]

Hi,

i have tried several times to verify my phone number but i get a message that my phone number is in use by another account.  where do i submit a support request. the support chat is not really helpful.

i need some help here asap.
thanks

[#3]

Hi Sylvester,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you with further assistance in completing the phone verification process.

[#4]

Hi Arjay, I also am having this issue. Please help!

[#5]

I am having the same issue. Can I please also open a support ticket?

[#6]

Hi Madeleine,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#7]

Hi, I am having the same issue, my mobile is still linked to an old client account so now as a freelancer I cannot apply to any jobs as I cant get the code! Please can you resolve as soon as possible as I am missing out on applications

[#8]

Hi Matthew,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

I have this same problem.

I get this message when trying to verify my phone number (Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.)

[#10]

How do I get in touch with your support team? Every time I try this in the chat it isnt helpful. Please help!

[#11]

Hi. Similar issue.

I'm trying to finish my profile but my phone number is still associated with my old and now closed account. Please can you remove the phone number from the associated account so I can finish setting up my new profile? Thank you

[#12]

You are blocked because you are not allowed to have new account. You will have to reopen your first account.

[#13]

How do I get in touch with the support team? I'm having the same issue.

[#14]

Yes I need help I have contacted customer support online and nothing it's talking to a robot. 

[#15]

Hi Andrea, I also am having this issue. Please help!

[#16]

Hello Andrea,

I am having trouble with this issue. May you please assist me?

Thank you.

[#17]

Honest question. How do you reach the support team directly? I need to get my phone number situation fixed and forgot password emails do not work for my old account. I see no way to contact support.

[#18]

Hi Brent,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Hello Andrea, I have the same issue how can I contact about this? Thanks 

[#20]

Hi Vicky,

Arjay here, stepping in for Andrea. I've escalated your community post to a support ticket. One of our agents will contact you soon to here to assist you further with completing the phone verification process.

[#21]

I am experiencing this issue. Please reach out to me. 

[#22]

Hello Henry,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#23]

Hi

I am having the same issue! 

Thanks

[#24]

Hi Nicholas,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#25]

Hi

I do apologise but for some reason my ticket has been deleted? Its saying my phone is already in use when i go to verify my account and i cant do any further work until this is solved - Please help!

Kind regards

[#26]

Hi Nicholas, 

Could you please try accessing your ticket using this link? I see that thicket is still open and our team is looking into your report.