Profile picture wont upload

[555a8a8a]

my profile picture wont upload. It says error uploading and to contact support. I used the chat and did everything they told me to do. stil wont upload. please help and fix issue

[ArjayM]

Hi Drew,

I'm sorry you're having difficulties uploading your profile photo. Please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px and no more than 4000 x 4000px. Also, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:

• You are not wearing sunglasses in the photo
• It is not a logo or clip-art
• It is not a group photo
• The picture was not digitally-altered
• The maximum size is 5 MB

If it meets those requirements and you still can't upload it, please try clearing your cache and cookies and using a different browser to check if the problem persists.

We're looking forward to your confirmation.