Closed my account without processing all payments.

[fb1bd00c]

Hello Nina, I am facing a similar problem similar to that.

I have  a freelancer account,  I created an Agency account and apparently worked on a contract before I closed the agency account.  I DIDN'T withdraw the funds and they were still pending. How can I get this sorted out pls. Can my Agency Account be reopened? So that I could withdraw the funds??

[NikolaS]

Hi Philip,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[fb1bd00c]

Thank you very much Nikola! Much appreciated... am in a dilemma with this.

If I may ask, can the same Agency account be reinstated?

[NikolaS]

Hi Philip,

Yes. In general, it is possible to restore an agency account. Our team will look into your case and assist you as soon as possible. 

[fb1bd00c]

Thank you!  And I do hope it gets sorted out soon.

Regards

Philip 

[09adc4ab]

Hi Nicola, I have the exact same issue. I closed my agency account with payment still pending.

[NikolaS]

Hi Umesh,

Thank you for reaching out to us. I will look into this further and will get back to you once I have more information. 

[09adc4ab]

Thank you Nikola, I appreciate it.

[NikolaS]

Hi Umesh,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

Thank you for your patience. 

[09adc4ab]

no resolution yet, and no one has contacted me - that's maybe because of the weekend?

[759e32fa]

Hi Umesh,

I checked and it looks like they already reached out to you. You can access your support tickets here.

[abdullah-dev]

Hi Nikola

I have this problem too. I closed my agency account too and payments were pending. How can I get those payments?

[759e32fa]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[abdullah-dev]

Thanks Annie.