Requesting a refund of plus membership

[13351d60]

Hi,

Just today I got charged for plus membership $14.99 USD. I didn't think I signed up for a plus membership when I created an account. Is it possible that this is cancelled and refunded since I never intended to sign up for this yet?

Regards

[LuiggiR]

Hi Mahmoud,

Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[mostafa-esmaeili]

Hello Upwork Support Team,

I recently received a notification about the auto-renewal of my Freelancer Plus membership. Unfortunately, I was unaware that the membership would renew automatically. As soon as I received the notification, I downgraded my plan to the Basic membership to prevent further charges.

I kindly request a refund for the recent Freelancer Plus auto-renewal charge, as I did not intend to continue with this membership. Could you please assist me with this issue?

Thank you for your understanding and support. I look forward to hearing from you soon.

[RonnaP]

Hi Mostafa,

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.