Room Record not found by id

[12153b46]

Hello, a prospective client has invited me to an interview; then after a few threads, I am unable to access the room and this shows the following error message.

 serviceName: 'roomsDS', commandName: 'SubscribeUserToRoomHysCmd', error message: 'Room record not found by id: room_61aeec4987ae293abdbf7e6b8b32bd51'

[759e32fa · Accepted solution]

Hi Mirza,

Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?

• Browser/s used
• Browser version
• Machine’s OS
• Machine’s OS version
• Screengrab of the issue
• Additional details that may help us/the team investigate your concern better

[40153b74]

I have this same issue. I was speaking to a potential client and the same message suddenly appeared. The issue is in the app and not a browser so i am unsure if clearing the cache will work. I have an android. I can no longer interact with the client.