Technical Issue While Setting Up Direct Contract

[hamzamohammad13]

Hi all, I'm having trouble creating a direct contract for my client. I keep getting the error: "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."

It's been more than a minute—I've been getting this same error message for a few days now. Any chance the problem is on my end? I'd be grateful if someone could shed some light on this.

Thanks!

[khushbu_gohil]

I was facing same few days back and didn't created a direct contract...I have to check again

[NikolaS]

Hi Hamza,

I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

[hamzamohammad13]

I appreciate it, Nikola! Thanks for this 🙂

[238b5dc9]

👎

[pujanov69]

Hi Nikola,
I'm facing this same issue today.

would you help me sort this out.
Thanks

[238b5dc9]

☝️

[hamzamohammad13 · Accepted solution]

Issue got solved when the client authenticated their account.

[pujanov69]

I'm facing the same issue.
How's the client supposed to authenticate his account ?