Hi Walid,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I already followed up with the team so they can update you on the status of your support ticket. Rest assured the team will address your concerns and questions as soon as possible.
Please avoid creating several tickets or posts for the same concern so that the team can assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you.
~ AJ
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