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Laura's avatar
Laura R Community Member

The beneficiary name is mismatched

Hello there,

 

at my payment methods it says that the beneficiary name is mismatched, I guess because my surnames in my bank account have accent marks and in my Upwork profile I can not put them.

Any chance you could have my payment method activated already?

 

Thank you!

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Laura,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~ Arjay
Upwork

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828 REPLIES 828
Gaurav's avatar
Gaurav S Community Member

hi My nane is gaurav shukla and my company name is **Edited for Community Guidelines** base in delhi india.

i am getting same error every time while adding bank detail. 

Goran's avatar
Goran V Retired Team Member

Hi Gaurav,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran
Upwork
Yohan's avatar
Yohan I Community Member

Hello,

I added my company bank account but it's not verified by Upwork and I show one error on it error is "The beneficiary name is mismatched" how I can add it

Pradeep's avatar
Pradeep H Retired Team Member

Hi Yohan,

 

Thank you for your message. I am pleased to inform you that your payment method has been accepted and will be active after 3 days.

 

Thank you,

Pradeep

Amit's avatar
Amit B Community Member

Hi,

 

I am getting the below-mentioned error.

"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

 

Name on the bank account is the name of my agency which is a legal entity named "**Edited for Community Guidelines** " of which I am the designated partner/ owner.

 

How do we verify the beneficiary name in such a scenario?

 

Cheers,

Amit

 

 

Goran's avatar
Goran V Retired Team Member

Hi Amit,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.

~ Goran
Upwork
Maria Daniela's avatar
Maria Daniela L Community Member

I have the same issue here, even though the name in both accounts matches

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Maria,

 

I escalated your concern to the relevant team and can confirm that you should no longer see this error on your end. Don't hesitate to let us know if you need further assistance.

~ Luiggi
Earl Joy's avatar
Earl Joy D Community Member

Can you please help me with this issue? I'm worried I can't get my salary about this error. My name on my Upwork profile is my legal name but I still have this error.

 

6c42c7ab_0-1653395602647.png

 

 

 

Yunus's avatar
Yunus A Community Member

I have this same problem for almost 4 days and still not fix😧😧

Arjay's avatar
Arjay M Retired Team Member

Hi Laura,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~ Arjay
Upwork
Müjde's avatar
Müjde Ö Community Member

Hello Arjay,

I'm having the same issue. I thought it might be because of the language issue in the banking system because my name is actually Müjde Özgümüş.  Can I ask your name?

Many Thanks in advance

Müjde's avatar
Müjde Ö Community Member

Hello again,  since my banking information is in Turkish language and account is in English, I have beneficiary name mismatched issue. Can you please help me to fix it?

Thank you

Andrea's avatar
Andrea G Community Manager

Hi Müjde,

 

I checked and it looks like your payment method is already active! If you need any further assistance please let us know.

 

~Andrea
Ammar's avatar
Ammar M Community Member

I have been having the same issues for the past 10 days, and support is not even responding as to what the problem is? I have tried 2 bank accounts, but it keeps saying mismatch! The best part is that when I raise a support ticket, it automatically closes and is marked as solved. I have not received any response from the support team and all have been marked as closed. I even shared my banking details, but nothing yet. , I have read all the FAQ's and all the step by step community pages, and the problem still exist. what is going on here? least tell me the problem that needs fixing

Ammar's avatar
Ammar M Community Member

Please don't say the problem is solved because I cant withdraw. 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ammar,

 

I'm sorry to hear about your experience. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

I have also already followed up with our team regarding the ticket that you initiated. They will reach out to you to assist you further. You can access your support tickets here.


~ AJ
Upwork
Ammar's avatar
Ammar M Community Member

I guess we have a BOT replying here and no one even bothered to read the message! If you had read It, this would not have been the response. It's been already 6 days !! forgot 48 hours, !

Customer services have not responded, is this a joke! AT LEAST READ THE POST!! THE PROBLEM


Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ammar,

 

Not a bot, and I can assure you I've read your post. The details were last entered into the system last June 30. If you added your details prior to this date and re-added them when you got the mismatch error, this resets the timeframe for our support team to review the name mismatch on your account. I suggest that you wait for 48 hours to elapse, and when we find an issue, we'll send you an email with instructions on how you can correct this. 


~ AJ
Upwork
Ammar's avatar
Ammar M Community Member

My last entry was 3 days ago, that's way beyond 48 hours, 6 days ago I raised a ticket that was closed, without a response and no resolution, and still a block on withdrawal, after that, I raised another ticket 4 days ago, another one 3 days ago. I have provided data and bank account details twice and waited for more than 3 days each time, I am not even getting a response from support and they are all being closed. ! 

All data matches, but still a block for more than 72 hours. Look at the screenshot!

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ammar,

 

I just checked your account and one of our agents already replied to your ticket and the name mismatch has been resolved already. Please let us know if further assistance is still needed.


~ AJ
Upwork
Cherry Ann's avatar
Cherry Ann L Community Member

I have the same issue. It's been 3 days already but still no response from support. I haven't done anything on my account after I submitted a ticket.

Arjay's avatar
Arjay M Retired Team Member

Hi Cherry Ann,

 

I have reached out to the team handling your case and I'm pleased to inform you that the name mismatch on your account has been cleared. Let me know if you need further assistance.

 

~ Arjay
Upwork
Ahmed's avatar
Ahmed A Community Member

hi i have  a name miss matched problem, but i check it out and i guess its totatlly the same , this really driving me crazy am waiting for your help ..

 

thanks so far .