Community Manager
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
- An original bank statement showing the company name, as well as your name
- A business license showing your name and the company name
- Articles of Incorporation showing the company name with you as an authorized agent/owner
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
- Please visit Contact Support and click the ‘Chat with Upwork' button.
- Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
- The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
- From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Retired Team Member
Hi Cong,
Thank you for your message. I checked your account and can confirm that your payment method is already accepted. Your new payment method will be active after 3 days for security purposes.
- Pradeep
Retired Team Member
Hi Natnael,
Thank you for your message. I shared your report with our team and one of our agents will reach out to you as soon as possible to assist you further.
- Pradeep
Retiring Moderator
Hi Muhammad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi John,
I have followed up with the team handling your account and I am pleased to inform you that your payment method has been accepted. Please allow 3 days for the payment method to get active.
- Pradeep
Retiring Moderator
Hi Valerie,
The team contacted you directly via a support ticket to further assist you. Please refer to your ticket and don't hesitate to follow up with the team if you have questions.
Retired Team Member
Hi Ruan,
Thank you for your message. I checked your account and it appears that your payment method is already accepted. You can fix the issue by completing the Tax Information page.
- Pradeep
Retired Team Member
Hi Nu'man,
Thank you for your message. You can add the company bank account and our team will reach out to you if they need additional information or documents from you to approve your request.
- Pradeep
Retiring Moderator
Hi Daisy,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. Your payment method will now undergo security verification and become active in three days.
