The beneficiary name is mismatched

[laura14128]

Hello there,

at my payment methods it says that the beneficiary name is mismatched, I guess because my surnames in my bank account have accent marks and in my Upwork profile I can not put them.

Any chance you could have my payment method activated already?

Thank you!

[bc86c195]

Great ! thank you very much

[mananrajpoot678]

Hi Team I am Abdul Manan. I am facing issue while adding bank account. It's saying name isn't matched. I also verified my identity but it doesn't work. I contacted upwork support but they haven't responded. Can you please look on it. My ticket number is 36828957 and this 36829011. I faced the issue before too but it wasn't resolved.

Please check it and lemme know .

Thank You

[AndreaG]

Hi Manan,

Please allow 48 hours for the team to review the name mismatch on your account. 

[eaf45f3b]

I recently changed my direct to bank transfer account and when I finish I am shown the messge that it was deactivated because my name doesnt match the beneficary name. I dont get it its the same name I am the only perso nthat manages that bank account. May you please verify this information?

[759e32fa]

Hi Norma,

Thank you for reaching out to us. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[d3453587]

Please Upwork verify my new payment method. I just added a new payment method and its showing name mismatched meanwhile the name on my bank is the same with my Upwork profile name. Please approve it, its urgent.

[32793bf8]

It's been more than 48 hours and it still shows that your payment method is not verified I tried everything but it didn't work for me.

My Upwork Account name: Muhammad Taha Khan

Beneficiary Name: MUHAMMAD TAHA EHTESHAM KHAN

I submitted all documents that were required for verification don't know where I should go.

I left my job to fully concentrate on freelancing but my account is not verifying if someone helps me I am very thankful to you. 

[NikolaS]

Hi Muhamamd,

Thank you for reaching out to us. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[tlovelundphoto]

Hello, 

First time being paid on upwork but when i click on the "get paid" tab I see the following message at the top:

"Your payment method has been dactivated because the benificiary name on your payment method does not match the name on your upwork account." 

However the name is the same as the name on my payment info.  Anyone know of a step I might be missing here to get this re-aligned?

[ArjayM]

Hi Thomas,

I can see that you've submitted a report to the relevant team and a support ticket has been set up as well. Please allow our team time to review your case and an update should be provided on this page once done. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[f6745144]

My beneficiary name and Upwork name both are the same but still getting the error of "The beneficiary name is mismatched".

[759e32fa]

Hi Abdul,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[muzevir]

Greetings,I have a paypal mismatched name problem as well. The thing is on my paypal which was created much sooner than my upwork account name is stated with the local alphabet letters Dž and Ć instead of English alphabet dz and c. I thought of editing my name on paypal to the english version of the name,but it kinda makes no sense because they require ID on which it states as it is in my national alphabet. What do you suggest me to do? Edit: Problem solved,ty

[759e32fa]

Hi Eldar,

Thank you for reaching out to us. It looks like the name mismatch on your account has been resolved already. Generally, it may take 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

Please also note that for security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.

[fcaaafe5]

Hello team,

I have updated my name on Upwork to match my bank account name. The name was updated on Upwork but I still get an error when adding a payment account saying there is a mismatch. Can you please help?

[NikolaS]

Hi Sara,

Thank you for reaching out to us. Could you please try adding your payment method again? Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[fcaaafe5]

Thanks for the quick reply Nikola, I will try again.

[f6745144]

The bank account name and Upwork account name are the same but still getting this error "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account"

[NikolaS]

Hi Abdul,

Thank you for reaching out to us. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[f6745144]

Solved, Thanks

[3f2704ee]

Hello,

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

I have checked beneficiary name on payment method as well as Upwork account looks like its correct.

Please suggest me to where to correct my name if its wrong.

Thanks

[f6745144]

Getting the same issue and it's been over 48 hours.

[NikolaS]

Hi Jaydev,

Thank you for reaching out to us. Could you please clarify if you still receive this notification on your end so that we can assist you further? 

[3f2704ee]

Hi Nikola,

Solved issue now. Thank you very much...

Regards

Jaydev

[9b03cbe5]

Hello, the bank account name and Upwork account name are the same but still getting this error "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account". Can you please help?

[PradeepH]

Hi Ada,

Thank you for your message. Your payment method has been accepted and will be active in 3 days.

Thank you,

Pradeep

[hossainawlad]

Hi,
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I am using my company bank account of sole proprietorship. 

I saw that if I use company bank account, I need to provide bank statement, business license.

But how to send and verify it? 

Thanks,

Awlad

[PradeepH]

Hi Md. Awlad,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[ashokmehta999]

I had added new payout bank details, with my business name. But is has been under review since 3 weeks now. I have gone through the FAQ section and I was supposed to share more details like a bank statement, business license, etc. but haven't received any such email yet from Upwork.

[PradeepH]

Hi Ashok,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[ashokmehta999]

My bank account with my business name has been in verification for 3 weeks. I raised a request a few hours ago and someone from the support sent me the link for Identity Verification instead of Name Mismatch Verification. That case's page is forever stuck on loading because the Support has closed it without even verifying the very support information they provided. 

**Edited for Community Guidelines**

[2efef24d]

it says unmatched payment name and username but it matches the original. Both of them write gulnihal ozturk, but in Turkish they have the letter ü and not in English

[AndreaG]

Hi Gulnihal,

Please allow 48 hours for the team to review the name mismatch on your account. 

[2efef24d]

thank you so much!

[shivafernandes]

Hi,
I've had no problem adding in the past my Paypal Account, but my Bank account is not being accepted.

Both accounts are mine and my name is the exact same on both. The name is also the same exact one as in my Tax information here on Upwork.

What can I do, am I doing something wrong?

[AveryO]

Hi Shiva, 

I would like to share that this experience is by design. It looks like you removed the bank account. When you add a new payment method to your account, the system will review your account details against your Upwork account information. The review should complete within 48 to 72 hours. If there are issues with your account information, the team will contact you with more details. Otherwise, the payment method will be available for use after the review is completed. 

[b7cff7b1]

I still get an error even though my payment method and account name are the same. Please help me.

[759e32fa]

Hi Raul,

Thank you for reaching out to us. It looks like the name mismatch on your account has been resolved already. Generally, it may take 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

Please also note that for security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.

[5ffeee5c]

Hello Upwork Community Team ,

At my payment methods it says that the beneficiary name is mismatched. Because I do not have my surname in my bank account and my surname in my upwork profile is compulsary.  I think this is the main reason so please verify my account.

Any chance you could have my payment method activated today?

Thank you!

[JoanneP]

Hi Priyanka,

I have shared your concern with our team. One of our agents will reach out and assist you directly via a support ticket.