The beneficiary name is mismatched

[laura14128]

Hello there,

at my payment methods it says that the beneficiary name is mismatched, I guess because my surnames in my bank account have accent marks and in my Upwork profile I can not put them.

Any chance you could have my payment method activated already?

Thank you!

[gauravmahi]

hi My nane is gaurav shukla and my company name is **Edited for Community Guidelines** base in delhi india.

i am getting same error every time while adding bank detail. 

[g_vasilevski]

Hi Gaurav,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

[ishara_yohan]

Hello,

I added my company bank account but it's not verified by Upwork and I show one error on it error is "The beneficiary name is mismatched" how I can add it

[PradeepH]

Hi Yohan,

Thank you for your message. I am pleased to inform you that your payment method has been accepted and will be active after 3 days.

Thank you,

Pradeep

[248826dc]

Hi,

I am getting the below-mentioned error.

"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

Name on the bank account is the name of my agency which is a legal entity named "**Edited for Community Guidelines** " of which I am the designated partner/ owner.

How do we verify the beneficiary name in such a scenario?

Cheers,

Amit

[g_vasilevski]

Hi Amit,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.

[9d4a2bfc]

I have the same issue here, even though the name in both accounts matches

[LuiggiR]

Hi Maria,

I escalated your concern to the relevant team and can confirm that you should no longer see this error on your end. Don't hesitate to let us know if you need further assistance.

[6c42c7ab]

Can you please help me with this issue? I'm worried I can't get my salary about this error. My name on my Upwork profile is my legal name but I still have this error.

[yunusalfaa]

I have this same problem for almost 4 days and still not fix😧😧

[ArjayM · Accepted solution]

Hi Laura,

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

[2ad9f18a]

Hello Arjay,

I'm having the same issue. I thought it might be because of the language issue in the banking system because my name is actually Müjde Özgümüş.  Can I ask your name?

Many Thanks in advance

[2ad9f18a]

Hello again,  since my banking information is in Turkish language and account is in English, I have beneficiary name mismatched issue. Can you please help me to fix it?

Thank you

[AndreaG]

Hi Müjde,

I checked and it looks like your payment method is already active! If you need any further assistance please let us know.

[c65c60aa]

I have been having the same issues for the past 10 days, and support is not even responding as to what the problem is? I have tried 2 bank accounts, but it keeps saying mismatch! The best part is that when I raise a support ticket, it automatically closes and is marked as solved. I have not received any response from the support team and all have been marked as closed. I even shared my banking details, but nothing yet. , I have read all the FAQ's and all the step by step community pages, and the problem still exist. what is going on here? least tell me the problem that needs fixing

[c65c60aa]

Please don't say the problem is solved because I cant withdraw. 

[759e32fa]

Hi Ammar,

I'm sorry to hear about your experience. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

I have also already followed up with our team regarding the ticket that you initiated. They will reach out to you to assist you further. You can access your support tickets here.

[c65c60aa]

I guess we have a BOT replying here and no one even bothered to read the message! If you had read It, this would not have been the response. It's been already 6 days !! forgot 48 hours, !

Customer services have not responded, is this a joke! AT LEAST READ THE POST!! THE PROBLEM

[759e32fa]

Hi Ammar,

Not a bot, and I can assure you I've read your post. The details were last entered into the system last June 30. If you added your details prior to this date and re-added them when you got the mismatch error, this resets the timeframe for our support team to review the name mismatch on your account. I suggest that you wait for 48 hours to elapse, and when we find an issue, we'll send you an email with instructions on how you can correct this. 

[c65c60aa]

My last entry was 3 days ago, that's way beyond 48 hours, 6 days ago I raised a ticket that was closed, without a response and no resolution, and still a block on withdrawal, after that, I raised another ticket 4 days ago, another one 3 days ago. I have provided data and bank account details twice and waited for more than 3 days each time, I am not even getting a response from support and they are all being closed. ! 

All data matches, but still a block for more than 72 hours. Look at the screenshot!

[759e32fa]

Hi Ammar,

I just checked your account and one of our agents already replied to your ticket and the name mismatch has been resolved already. Please let us know if further assistance is still needed.

[cherryannlim97]

I have the same issue. It's been 3 days already but still no response from support. I haven't done anything on my account after I submitted a ticket.

[ArjayM]

Hi Cherry Ann,

I have reached out to the team handling your case and I'm pleased to inform you that the name mismatch on your account has been cleared. Let me know if you need further assistance.

[9f6a3bed]

hi i have  a name miss matched problem, but i check it out and i guess its totatlly the same , this really driving me crazy am waiting for your help ..

thanks so far .