Solved: The beneficiary name is mismatched - Page 67

Andrea G · ‎04-01-2023

My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?

Andrea G · ‎04-02-2023

Hi Soner,

Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.

In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:

An original bank statement showing the company name, as well as your name
A business license showing your name and the company name
Articles of Incorporation showing the company name with you as an authorized agent/owner

You can learn more about this in this help article.

If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

Joanne P · ‎03-31-2024

Hi Firas,

I checked with our verification team and can confirm that your name mismatch error has been resolved. You may log into your account to check.

~ Joanne

Andrea G · ‎03-31-2024

My payment method has been deactivated since my upwork name does not match?

I updated my name on Upwork and now my Paypal account is the same as "Andrea Alexandra Gratacos". Is there anything else I need to do?

Thank you!

Rodrigo M · ‎02-16-2024

Hi! I have the same problem. I need to connect to a Human support but it is impossible. My PayPal account doesn't connect because it says that it doesn't match my contact info and that's not the case because I double check all my information and my PayPal account and my Upwork account have the same Name, email, and info in general.

Please HELP! humans!

Arjay M · ‎02-16-2024

Hi Rodrigo,

I reached out directly to the team handling the review and they confirmed that the name mismatch has been cleared. You can now proceed with completing your Tax Information to activate your payment method. You may visit this help article for detailed instructions on how to do so. Thank you for reaching out!

~ Arjay