The beneficiary name is mismatched

[#1]

My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?

[#2]

(Direct to Local Bank transfer account failed, and the money has been credited back to your Upwork financial account. Review your payment method information.)

**Edited for community guidelines**

[#3]

Hi Hardik,

Please note that if you are withdrawing directly to your bank account, the beneficiary name on your bank account must match your verified name on Upwork. Please double check your account number(s) and details carefully. Accurate entry of these details is your responsibility and essential for successful withdrawals. Please check this help article for more information. 

[#4]

Can you tell me if someone entered the date of birth and account name wrong and the withdrawal payment, then it's money will come back or not after verification?

[#5]

Hi Muhammad,

I've shared your concern directly with the team handling the review. One of the members will be assisting you further via email. You can also expect a support ticket being set up on this page once your case is fully reviewed.

[#6]

Hi, So I I was trying to add another payment method on my upwork account. I filled in everything correctly but somehow Google autofilled my Mom's name instead of mine. I saved my mom's name and address on google autofilled. I know I was careless and super dumb for not rechecking but I was 100% certain I typed my name on both fields asking for account name and now some of the services are automatically on hold which includes getting paid and adding another payment method. I removed the payment method with my mom's name now but they're asking me to verify my mom's identity and how and why the hell would I do that when it was my bank account I added, my address, my account num, my phone num except one account name field was her name and the other field was mine. I also removed the mismatched payment method and still my account is on hold. Help?

[#7]

Hello,

I requested to verify my PayPal account so i can get paid, but it says that the names don't match of the email and my name Upwork, even though its the same name only add number 7 on my email,

Can someone please help me

[#8]

Hi Asma,

I checked your account, and it seems like one of our agents helped you fix this as soon as possible. If you need further assistance, please let us know. We are here to help!

[#9]

Please which coountry are you from,, i need some help

[#10]

Hi Hamza,

Thank you for reaching out to us. I checked your account and it looks like the name mismatch has already been resolved. Please note that our account support team actively reviews verified name mismatches. In general, it may take up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[#11]

Hi Annie, thanks for reaching out. I see the name mismatch issue is resolved but my financial account is still suspended. May I know what else to do in order to remove this restriction ?

[#12]

Hi Hamza,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#13]

Hi Luiggi, thanks for reaching out. I see the name mismatch issue is resolved but my financial account is still suspended. May I know what else to do in order to remove this restriction ?

[#14]

Hi Vaibhav,

I can see that your account is currently undergoing verification and is still in review. You will be notified once the review is complete.

[#15]

Hi, So I I was trying to add another payment method on my upwork account. I filled in everything correctly but somehow Google autofilled my Mom's name instead of mine. I saved my mom's name and address on google autofilled. I know I was careless and super dumb for not rechecking but I was 100% certain I typed my name on both fields asking for account name and now some of the services are automatically on hold which includes getting paid and adding another payment method. I removed the payment method with my mom's name now but they're asking me to verify my mom's identity and how and why the hell would I do that when it was my bank account I added, my address, my account num, my phone num except one account name field was her name and the other field was mine. I also removed the mismatched payment method and still my account is on hold. Earlier today I verified my identity and had an Identity badge but my account is still on hold and I still can't transfer funds and it is still asking me to verify Ali Raza even though I removed the payment method with name mismatch.. Please.. I need help badly..

[#16]

Hi Ma Lolita,

I'm sorry to hear about your problem with adding a payment method on Upwork. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#17]

Hello Annie, I have the same issue. I can not. transfer my money to my US account. I wrote my marriage last name. But I rewrite it the older one. Can you help me,

please?

[#18]

Hi Hatice,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Hi, I'm Nur.

I entered my card information to transfer the money in my account to my card via IBAN (direct bank transfer) but my UpWork name and my card name do not match due to non-English characters in my name.

In addition, the card information section does not accept the letter "ı" and the letter "ç" of my original surname.

Hence, "Payment method verification in progress"
Your payment method has been disabled because the recipient name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information.

"The beneficiary name is mismatched. "

system gives this error.

Please help me on this.

[#20]

Hi Nur,

Thank you for your message. I see that you have already removed the payment method you are referring to. Could you please try adding the payment method again and let us know once done? We can request the team to review your details manually. 

Thank you,

Pradeep

[#21]

Same here how can i solve this problem?

[#22]

Hi Nicola, Can you help me with same problem?

[#23]

Thanks 

[#24]

Yes

[#25]

Hello, please help the name mismatch has been on my account for 3 days now, and the emails sent to me don't provide solution