Apr 1, 2024 12:15:54 AM Edited Apr 11, 2024 01:55:50 PM by Andrea G
Hello, today, I am trying to add paypal as an additional payment method.
My full name on paypal account is Cong Dinh, which is the same on upwork account.
But upwork says:
Payment method verification in progress
But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?
If so, this should not be a big deal!
Can you help me add paypal quickly?
Best regards.
Solved! Go to Solution.
Apr 11, 2024 01:57:26 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
Apr 15, 2024 11:39:46 PM by Samantha S
Hello, I can't find any help from chatbot. Chatbot told me to submit documentation for my name change but I don't see this anywhere.
I would like to use my legal married name as my name on Upwork, but use my birth name for my bank account info, is this possible? I can provide the document of the marriage, as well as a government ID for my legal name, and my passport for my birth name, Thank you.
Apr 16, 2024 12:30:24 AM by Pradeep H
Hi Samantha,
Your name on the payment method must match the registered name on Upwork. You can add the payment method under your birth name and our team will reach out to you for additional information.
- Pradeep
Apr 16, 2024 04:51:07 AM by Samantha S
Hello. I have verified for both names, but did not get contacted about my marriage documentation, so currently my names are both my birth name, which is a bit of an inconvenience since my business is done using my legal name.
Apr 16, 2024 05:33:48 AM by Luiggi R
Hi Samantha,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 17, 2024 04:03:28 PM by Claire D
I'm being told that I have a name mismatch between my profile and widthdrawal account.
I've checked several times and they are the same name. I've tried adding direct deposit, instant pay, and paypal, and all are saying there is a name mismatch.
I've waited almost a week for a support email and havent seen anything. Please help so I can get paid!
Apr 17, 2024 05:41:40 PM by Joanne P
Hi Claire,
It seems like you've removed the payment method already. For security reasons, please wait three days for it to be activated.
Apr 18, 2024 04:03:59 AM by Lelanie Grace Ann G
I'm facing an urgent 'beneficiary name mismatch' error when trying to set up payment methods. The cause is that my certificate of earnings has my maiden name, which Philippine banks don't typically put on cards. This mismatch is preventing me from getting paid.
Please assist.
Apr 18, 2024 05:37:29 AM by Luiggi R
Hi Lelanie,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. Your payment method will now undergo security verification and become active in three days.
Apr 19, 2024 08:31:47 AM by Janina Alexandra P
Every time I want to get to the support page from any link it just refreshe my find work page. I tried a different browser, cleared cache and cookies and it still doesn't work. I need help with a name mismatch.
Apr 19, 2024 09:45:06 AM Edited Apr 19, 2024 09:58:14 AM by Luiggi R
Hi Janina,
Thanks for reaching out and I'm sorry to hear you were having trouble contacting support. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.
Apr 19, 2024 11:10:49 AM by Ayman A
hi, i have verified my identity using passport with my legal name, and i am using a nickname in my profile.
when i tried to link paypal, the nickname does not match paypal name (legal name), and upwork deactivated the payment method.
how can i link to paypal, while keeping my nickname in my profile ?
i see in the website a "verified name" feature, but i don't know where to find it
Apr 19, 2024 12:45:31 PM by Arjay M
Hi Ayman,
I took a closer look at your account and confirmed that the name mismatch has been cleared. Your new payment method will be active and ready for use in three days. Thank you for reaching out!
Apr 19, 2024 11:04:05 AM by Yishak A
Hey there,
I got the message "The beneficiary name is mismatched" when adding new payment method in my account but The name correctly matches with my upwork name.
Apr 19, 2024 05:03:24 PM by Arjay M
Hi Yishak,
I contacted the team handling the review, and they confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use.
Apr 19, 2024 10:18:50 PM by Aswin A
its showing The beneficiary name is mismatched when i added a new bank account, but name are same in my tax information and bank details I provided. Also Im getting 5% WHT reduction even when I provided my PAN and other details.
Apr 20, 2024 02:07:23 AM by Joanne P
Hi Aswin,
We checked with our verification team, who confirmed that your name mismatch has been approved. You may log into your account to check.
As for your concern about being charged with the 5% WHT, we've escalated it to our team. Someone from the team will contact you directly via a support ticket.
Apr 23, 2024 01:27:58 AM by Rana S
I was trying to buy connects and Freelancer Plus and I have used my brother's card for this. After adding a card, Upwork asked me to verify the identity and on identity verification. It is showing my brother name. Now, I want to add my payment method but ID verificaition is needed. Kindly fix this mismatch name issue so I can start applying to jobs. Thank you
Apr 23, 2024 05:32:00 AM by Rana S
No one is replying me and I am patiently waiting to get this ticket resolved. Thank you
Apr 24, 2024 04:04:20 AM Edited Apr 24, 2024 04:41:43 AM by Nikola S
Hi!
I'm agency owner.
I've changed Account holder name in existed GetPaid method. Instead of my personal name I must use me local company name which I own.
Please help me with verification.
**Edited for Community Guidelines**
Apr 24, 2024 09:49:50 AM by Khlood N
Hi, I would like to change my name in certificate of earnings, as It doesn't match my account name, so that I have problems setting up my paypal account.
thanks.
Apr 24, 2024 04:42:29 PM by Arjay M
Hi Khlood,
I looked closely at your account and confirmed that the name mismatch has been cleared. Your new payment method will be active in three days. Looks like you're all set. Let us know if you need further assistance. Thank you for reaching out!
Apr 24, 2024 11:31:30 AM by Ricardo C
The taxes in brazil for getting paid as an individual are way bigger than the ones for being paid as a company. I am trying to set my company account as one of my methods to get paid, but I am not able since you require it to have the same name as my account, and my company name is different than my account name. How can we solve that?
I have read before somewhere that it says that upwork team gets in touch with you to solve mismatched names, but I had a previous bank account with a different name before, and I never got any contact, so I am just starting this already, because I want to solve this issue as soon as possible
Apr 25, 2024 05:30:06 AM by America H
When I had sign up it was using my gmail but it has my gmail name on profile. Realizing when adding payment method, you'll need same real name so I try to update my name and it keep denying it. Like why it denies my own real name lol.
Apr 25, 2024 06:59:58 AM by Luiggi R
Hi there,
I can see that your name change request was recently approved; your profile should now reflect the correct name.
Apr 25, 2024 02:26:11 PM by Ahmed H
Please i tried to add my local bank account ,also paypal account and both gave deactivated because beneficiary name mismatch so please i need to know which name on my upwork account should be matched (account name ,or the name on the uploaded document)
Also i tried more than one paypal account to match my name on upwork but also the same result
Apr 26, 2024 03:59:02 AM by Michał G
Hi,
On my Freelancer account I got this issue The beneficiary name is mismatched. after updating withdrawal method. Could you help with that?
Apr 26, 2024 05:22:25 AM by Luiggi R
Hi Michał,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified.
Apr 26, 2024 06:58:33 AM by Jason L
I'm keep looping through the automated bot messages and can't figure out to connect to a human support or submit a ticket.
I'm just trying to figure out if I can use my English name as the profile name. (just to avoid any prejudices client might have)
But it's causing a name mismatch with bank beneficiery name.
Apr 26, 2024 07:25:33 AM by Clark S
Human support is limited these days. You can ask your question in the Community Forums and other users, moderators or community managers might be able to provide answers.
I suggest using your real name; not only to rectify the name mismatch issues, but also because I don't think most clients care what your name is. Your skills, qualifications, and experience are more important than your name.
Apr 26, 2024 05:49:31 PM by Jason L
you'll be surprsied. I actually tested this myself back in the day.
I submitted resumes in both english names and non-english names.
I significantly landed more interviews with an English name.
Apr 26, 2024 07:48:33 AM by Luiggi R
Hi Jason,
Thanks for bringing this to our attention. An email has been sent to you with more information about the beneficiary name mismatch you experienced; please check your Inbox/Spam folder and follow the instructions found in that email.
Apr 26, 2024 05:50:01 PM by Jason L
I think I took all the steps. verification process is taking way too long
Apr 26, 2024 07:05:55 AM by Medhat S
I am trying to add a PayPal payment method, but it keeps telling me that I have a name between Upwork verified name and PayPal account name.
What should I do please ?
Apr 26, 2024 07:49:48 AM by Luiggi R
Hi Medhat,
Thanks for bringing this to our attention. An email has been sent to you with more information about the beneficiary name mismatch you experienced; please check your Inbox/Spam folder and follow the instructions found in that email.
Apr 26, 2024 01:20:04 PM by Yossef H
Hi I am new to upwork
Upwork keep telling me Your payment account name does not match your name on Upwork account, I used to name my account "Yossef sydney" which is my stage name that my clients know me with but my real name is "Yossef Hassan"
So I fixed my name on upwork to mach my real name and it keeps stubidly decline my paypal account that has a label of "Yossef Elbasiony" which is my last name instead of my first name, STILL MISS MATCHED
don't tell me it has to be exactly written by my second name that is crazy!
I submited my id, they reject ittt!!! what should I doo now!!!!!