This profile is no longer available.

[cd861de9]

Hi Upwork Community ,

I am not able to see my public profile after verifying my identity . Is this an expected behaviour or bug from upwork or do i need to do something for this .

Kindly reply if you know anything.

Regards,
Dharun Kumar .

[cd861de9]

NOTE : I recently got suspended for not verifying my identity with upwork and i got verified now but still it is showing me "This profile is no longer available."

[JoanneP]

Hi Dharun,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[bc56bdbc]

Same issue with me I verified my account and now my profile is no longer available shows on my shared profile and I am not able to find my profile in search

[PradeepH]

Hi Haseeb,

I checked your account and I am pleased to inform you that your profile visibility is already public as seen here.

- Pradeep

[bc56bdbc]

Yes it's public and now issue is resolved

Thanks pradeep

[fde9e53a]

Same issue with me I verified my account and now my profile is no longer available

[PradeepH]

Hi Md Arnob,

I checked your account and I am able to view your Upwork profile as seen here. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[sectionx]

Hi Pradeep,
I have the same problem! Please review my account and provide the best solution. I tried clearing cookies, but the problem persists.

My account is verified as you see below.

[PradeepH]

Hi Ahmed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[bd3a7d5c]

Hi Pradeep,

I'm having the same problem. I have verified my identity, made my account public, logged out, and cleared cache. Still returning the error 'this profile is no longer available'. Can you help?

- Greg

[JoanneP]

Hi Greg,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[joe_allan]

Hi Pradeep,

I have similar issue. I have already verified my profile but it still showing up unavailble when my client tried to check it:

[JoanneP]

Hi Joe Allan,

We have requested the assistance of our team. One of our agents will contact you directly via a support ticket. 

[da503527]

Same issue with me I verified my account and now my profile is no longer available.

 

[PradeepH]

Hi Bindu,

I checked and I am able to view your Upwork profile as seen here. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[e047559d]

Hi PradeepH, I have the same issue and the support didn't solve it. Could you please help me?

[IvygailJ]

Hi Leila,

I am stepping in for Pradeep. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[princessney]

Hello, I'm having the same issue, I verified my account and now my profile is no longer available shows on my shared profile and I am not able to find my profile in search. and also, the apply button is disabled.

[PradeepH]

Hi Princess,

I checked and it appears that we are still in the process of reviewing the ID documents submitted by you. Our team will review and update your account as soon as possible. Your profile will be visible and you will be able to apply for jobs after your account verification is complete.

- Pradeep

[ortiz-patricia]

I have not been able to validate my identity because I am from Colombia and my document does not validate it, I have already taken into account all the steps but I have been days that it does not validate and I do not know what else to do?

[LuiggiR]

Hi Patricia,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[e5d1402a]

Hi JoanneP,

I am facing this same challenge. I just completed my "identity verification" and it was successful. But when I clicked "view my profile as others see it" in profile setting, it says "This profile is no longer available". 

Please help look into it. Thanks.

- Abolaji

[cd861de9]

Hi Joanne Kindly close the ticket now i am able to access the profile page in public view . I dont know how it happened but it is working now. Thanks for your quick support.

[0a078a0f]

My account happened the same, could anyone help me to solve this ㅠㅠ