Feb 23, 2017 04:46:19 PM by Mohamed R
Hello Upwork,
Just recently, i found this remark on one of my service fee transactions " = Transaction is due and has not been paid" Could you please tell me what does that mean? Is it me or my client who has to pay this! knowing that my client has been absent for two days now, i don't want neither i nor her to have troubles with payments.
Please specify!
Solved! Go to Solution.
Feb 23, 2017 05:27:09 PM by Avery O
Hi Mohamed,
It just means that this transaction is yet to be charged on the 24th of February, UTC time.
Feb 23, 2017 05:27:09 PM by Avery O
Hi Mohamed,
It just means that this transaction is yet to be charged on the 24th of February, UTC time.
Jul 12, 2019 10:55:28 AM by Abdelaziz W
Hi i have the same message , the client already closed the job and satisfied , does that means he didn't deposit the funds?
Jul 12, 2019 11:31:42 AM by Bojan S
Hi Abdelaziz,
I checked this for you and your funds will become available for withdrawal as shown under the date details in your Transaction History.
On an hourly contract, you log hours and the client is automatically billed for them. Please learn about Hourly Payment Protection and weekly billing cycle.
You can check the status of your payment by clicking on the 'Reports' tab and then clicking on 'Overview', funds for your work are currently under the Review tab.
Thank you.
Apr 5, 2022 08:35:19 PM by Sekandi G
Please check out mine too. i have an hourly contract and cant access my funds yet i even made a payoneer transfer which doesnt reflect on payoneer side yet funds were chopped from upwork account.
Apr 5, 2022 11:44:20 PM Edited Apr 6, 2022 12:01:13 AM by Avery O
Hi Sekandi,
I looked into this transaction, and I can see that the Payoneer withdrawal was successfully processed on our end. Transfers from Upwork to Payoneer typically take 48 hours to clear. Payoneer has an instant loading option available for an additional fee of $2.50. You can set this option in your Payoneer account settings if you want your withdrawal to reflect in your Payoneer account immediately.
You can visit this article for more information about Payoneer timings and fees.
Aug 5, 2022 01:58:02 AM by Pradeep H
Hi Jan,
Thank you for your message. I checked and noticed that you have already initiated a fund withdrawal from your Upwork account today. Feel free to message us if you need further assistance.
Thank you,
Pradeep
Dec 13, 2022 05:33:30 AM by Dimitri B
I'm encountering a similar issue. I initiated a payment on the phone app for freelancers. When the page refreshed, my balance was at zero as it should be, but the withdrawal date didn't correspond to what it was supposed to be, and the fees's transaction is still pending, with the same message "Transactions is due and has not been paid". I really need your help.
Dec 13, 2022 07:33:43 AM by Nikola S
Hi Dimitri,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Feb 21, 2023 04:42:09 PM by Hessany C
Transactions is due and has not been paid. Can someone help me ?
Feb 21, 2023 06:51:22 PM by Arjay M
Hi Hessany,
I can see that you've reached out to our support team and provided more details about the transaction in question. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 24, 2022 07:47:59 PM by Sayiedatun N
i have the same issue and warning. But it is not a fixed price project but an hourly contract. And the payment is due and service fee is due as well? Should i continue working
Feb 24, 2022 09:12:35 PM by Avery O
Hi Sayiedatun,
It looks like the payment and service fees that you are referring to have already been processed. You may check your Transaction History for more information.
Apr 5, 2022 08:33:18 PM by Sekandi G
I am having the exact occurance. My funds are always available and withdrawable every wednesday. I dont understand why there is a delay yet i have an hourly contract
Apr 5, 2022 11:12:27 PM by Joanne P
Hi Sekandi,
I checked your Transaction History and it looks like you have already withdrawn your earnings. Please let us know if you need further assistance.
Jul 13, 2022 02:05:45 AM by Renan G
Hi, I have the same Issue where it says "Transaction is due and has not been paid" Ive already transferred my earnings to my local bank but it is not showing on my Bank's available balance.
Thanks for your help
Jul 13, 2022 07:22:18 AM by Annie Jane B
Hi Renan,
Thank you for reaching out to us. It looks like the highlighted part is the $0.99 service fee for withdrawing your funds has not been processed yet as the withdrawal amount also has not arrived in your bank. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees. Feel free to reach us after 8 business days in case you do not receive funds in your bank account.
Aug 16, 2022 06:21:20 PM by Princess Regielyn C
Good day!
Can you please check mine, too? Just wanted to know if there is no problem on Upwork's end or my client's end and this is just a matter of waiting on the side of my direct bank.
Thank you!
Aug 16, 2022 08:01:05 PM by Arjay M
Hi Princess Regielyn,
I can confirm that this transaction was successful on our end. Please note that it may take up to four business days for funds to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.
Sep 19, 2022 06:26:31 AM by Hasnain R
Hello Upwork,
Just right now, I withdraw my payment to Payoneer to Transaction is due and has not been paid" Could you please tell me what that means? My client who has to pay me today's payment cleared from Upwork! I have trouble with payments.
Please specify!
Sep 19, 2022 06:45:52 AM by Hasnain R
Hello Upwork,
Two days ago I received the Rising talent badge, but today it disappeared from my profile, and still haven't gotten 30 free connects as well.
Please specify!
Sep 19, 2022 10:44:25 AM by Hasnain R
Hello Upwork,
Thanks, I got 30 free connects but Rising Talent isn't show on profile since yesterday badge disappeared again from your side. https://www.upwork.com/freelancers/hasnainraza2
Please specify!
Best regards thanks,
Sep 19, 2022 12:28:19 PM by Nikola S
Hi Hasnain,
Please allow more time for your badge to be updated correctly on all sections of your profile. If you still can't see your badge after 48 hours let us know and we will be happy to assist you further.
Aug 15, 2017 05:30:37 PM by Kenny G
I am also having the same issue. I transferred the funds to my PayPal but they have not shown yet.
Aug 15, 2017 07:59:53 PM by Avery O
Hi Kenny,
Please allow atleast 24-hours for the withdrawal to reflect on your Paypal account. If this isn't the case, please get back to us, or lodge a ticket directly with our Suppor Team so that they can trace this for you.
Dec 4, 2019 12:18:17 PM by Jagriti P
Dec 5, 2019 09:34:32 AM by Valeria K
Hi Jagriti,
Since you've withdrawn the funds, there're currently no sufficient funds on your Upwork account to cover the refund. However, once you have new earnings available on your account, the negative balance will clear. If the client still expects to pay you for the contract, please communicate with them and they can issue a bonus.
Jun 14, 2022 06:44:59 PM by Ekene N
I am having the same issue.
Service fee is still not paid.
Should I contact the client or is the delay from upwork?
Jun 14, 2022 06:48:14 PM by Ekene N
The above screenshot is wrong. (uploaded the one I downloaded here mistakenly)
Here is the right one.
Jun 14, 2022 09:04:43 PM by Joanne P
H Ekene,
Thanks for reaching out. The transaction you have shared on your screenshot means that it is yet to be charged on the date specified.
Jun 15, 2022 06:17:55 AM by Ekene N
Hi.
One more question please.
I have a 40 hour limit on my contract.
But I worked for 49 hours which my client was aware of.
However, upwork only paid me for the 40 hours.
How do I get paid for the remaining 9 hours.
Will upwork still add it or am I go request it manually from my client?
Jun 15, 2022 11:52:36 AM by Sophie A
You will need to ask your client to allow manual hours and add them.
Jul 12, 2022 06:06:23 PM by Muhammad Adnan R
Hi I have the same issue my fund are usually available every Wednesday for transfer but today I transferred them to Payoneer and saw the message "Transactions is due and has not been paid" in upwork transaction history
Jul 12, 2022 06:14:18 PM by Muhammad Adnan R
the issue was resolved automatically I just needed to wait for a few hours
Feb 22, 2023 05:55:17 PM by Arjay M
Hi Geordette,
I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance.