Mar 28, 2024 10:05:33 PM by Nicolas B
Hi, I'm having trouble changing my profile picture. The upload seems to work fine, I adjust, I save, but the picture displayed on my profile remains the same. The chatbot's suggestions made no difference, so it seems to be locked or some other technical issue.
Solved! Go to Solution.
Mar 28, 2024 11:43:17 PM by Pradeep H
Hi Nicolas,
I am sorry to hear about the challenges while updating your profile picture. Clearing cookies and cache can often resolve issues with browser performance or technical glitches. It removes stored data that may be causing problems. Using a different browser can also help identify if the issue is browser-specific. If these steps do not resolve the problem, feel free to reach out to us for further assistance.
- Pradeep
Mar 28, 2024 11:43:17 PM by Pradeep H
Hi Nicolas,
I am sorry to hear about the challenges while updating your profile picture. Clearing cookies and cache can often resolve issues with browser performance or technical glitches. It removes stored data that may be causing problems. Using a different browser can also help identify if the issue is browser-specific. If these steps do not resolve the problem, feel free to reach out to us for further assistance.
- Pradeep
Mar 28, 2024 11:59:23 PM by Euphemia S
Thanks for the response. I have had the same problem, now I know what to do 💪
Apr 11, 2024 06:14:06 AM by Airidas R
Hello, i am having the same problem "Unable to get a proper response from the server". And clearing cache or cookies doesn't help
Apr 11, 2024 07:08:42 AM by Luiggi R
Hi Airidas,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.