Mar 16, 2023 11:37:02 AM by Paul A
This seems to be an un going issue from the previous post although it doesn't seem to eb fixed just yet.
I can't upload any of my photos at the lest step of setting up a profile which prevents me from using upwork at all.
All my photos are jpg, less than 5MB, more than 226x226, I tried clearing cache and cookies, tried different web browser but none of these work.
Could you please give support with this as soon as possible?
Thank you
Paul
Solved! Go to Solution.
Mar 16, 2023 12:07:56 PM by Nikola S
Hi Paul and Loay,
Thank you for reaching out to us. Could you please try uploading a photo that is at least 250 x 250 pixels?
When selecting a photo, please make sure:
You may want to check this help article for more information.
Mar 16, 2023 11:10:19 AM by Loay O
Sorry, something went wrong. We were unable to upload your image.
I used jpg 240x240 pixels and under 5MB
Mar 16, 2023 11:38:52 AM by Nikola S
Hi Loay,
Thank you for reaching out to us. Could you please clear your cache and cookies or log in with another browser to check if you are still seeing error on your end? If the issue persists please let us know and share a screenshot from your end so that we can assist you further.
May 11, 2023 01:25:24 AM by Mishra M
Hello,I'm facing the same issue while setting up my profile,I followed all the guidelines regarding uploading the pic,also tried multiple times on different browsers,Please help me out.Nothing is working out.please check the attached image
May 11, 2023 04:38:24 AM by Pradeep H
Hi Mishra,
Thank you for your message. I see that a profile picture is already added to your Upwork profile now. Feel free to message us if you need further assistance.
Thank you,
Pradeep
Jun 27, 2023 09:15:51 PM by Namiko M
I tried different browsers and 10 different photos, none of them is accepted despite meeting the criteria.
Would you please upload a photo for me, so I can start using my account?
Jun 27, 2023 11:56:00 PM by Joanne P
Hi Namiko,
I've requested the assistance of our team regarding your concern with uploading your profile photo. One of our agents will reach out to you directly via a support ticket.
Mar 16, 2023 12:07:56 PM by Nikola S
Hi Paul and Loay,
Thank you for reaching out to us. Could you please try uploading a photo that is at least 250 x 250 pixels?
When selecting a photo, please make sure:
You may want to check this help article for more information.
Mar 16, 2023 01:11:32 PM by Paul A
Hi Nikola,
Thanks for the prompt reply, to me with issue was coming from the size which was more than 4000x4000.
I had to re export the photo down sized and it worked.
I would strongly advise on adding the size limit as part of the listed requirements when the upload throws an error as was really clueless about it.
Thanks for your help,
Paul
Mar 30, 2023 04:47:18 AM by Serajul I
Hi Nikola!
I am new to Upwork. I previously had an Upwork account in my name which has been suspended. Now I have a new Upwork account in my father's name created The question is: Will there be any problem if I give my profile picture? Will there be any problem verifying?
Mar 30, 2023 06:13:27 AM by Andrea G
Apr 3, 2023 08:24:18 AM by Subarna M
Hi Team,
I am facing a similar issue with the image upload. I am not able to upload any Profile Pic. It just keeps buffering and I am also not getting error message.
I have kept the image size 60KB. Its 400px * 400px meeting all the given criteria.
Due to this issue I am unable ti use Upwork at all. Requesting your urgent help.
Apr 3, 2023 10:12:02 AM by Nikola S
Hi Subarna,
Thank you for reaching out to us. I checked and it looks like you were able to upload your profile photo. Could you please clarify if you need further assistance?
May 31, 2023 05:13:39 AM by Giolene H
Hi Nikola,
Im experiencing the same problm. I have followed all the steps but still there's no button to save the photo I uploaded.
May 31, 2023 06:06:47 AM by Nikola S
Hi Giolene,
Thank you for reaching out to us. Could you please share a screenshot from your end so that we can check and assist you accordingly?
Jun 7, 2023 02:26:14 AM by Robert H
I am having the same problem. I keep trying to upload my photo, but there is not button to save and when I click the X, it goes back and then after entering my location over and over, it tells me I need to upload a photo. Here are the screenshots.
Jun 7, 2023 06:23:44 AM by Annie Jane B
Hi Robert,
Thank you for reaching out to us. I tried but wasn’t able to replicate the issue you’re describing. Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?
Jun 8, 2023 08:10:18 PM by Robert H
Hi Annie,
Here are the answers to your questions:
Sep 6, 2023 09:09:03 PM by Siti R
Hi, I'm facing the same problem. Already reduce the size of my photo and upload it. But no save button. Please assist.
Thanks!
Sep 6, 2023 11:22:17 PM by Pradeep H
Hi Siti,
I am sorry to hear about the issue while uploading a profile photo. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?
- Pradeep
Sep 7, 2023 06:08:55 PM Edited Sep 7, 2023 06:12:05 PM by Siti R
Hi Pradeep,
Thanks!
Sep 7, 2023 09:51:38 PM by Joanne P
Hi Siti,
Thanks for sharing this information. I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 10, 2023 03:46:06 AM by Sachin K
Aug 11, 2023 06:55:26 PM Edited Aug 11, 2023 07:08:30 PM by Zoha M
Hi Nikola,
I have a similar issue where i am trying to upload a photo, and followed the requirements as below:
but there is no option to 'save' and complete my profile. If i try to proceed it does not acknowledge the photo upload and asks me to reupload the photo. i have attempted different browsers but no success. I have attached the screenshot of the error after attempting to upload photo. Please can you assist.
I am using Iphone 13pro and i also tried desktop safari, google chrome, incognito, clearing cookeis and cache on Window 10 Entriprise Version: 22H2
Aug 11, 2023 09:29:49 PM by Joanne P
Hi Zoha,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 5, 2023 06:10:35 PM by Badariah I
Hi Nikola,
I'm having the same issue. Kindly advise how to proceed. I have followed the photo guidelines. Thanks!
Feb 12, 2024 05:09:23 AM by Luiggi R
Hi April,
Can you please share a bit more information on the issue you're having when you try uploading your profile photo? Please ensure that you're following the guidelines shared in this article.
May 19, 2023 02:30:18 PM by Zach C
I'm having a similar problem to other users. I believe I have a photo that fits the size requirements, is in JPEG, and I upload it. But then I can't move on to the last stage of verifying my account.
Below is a screen shot of after I upload the photo. I'm not sure how to continue.
Thanks for any help.
Zach
May 19, 2023 04:27:58 PM by Arjay M
Hi Zach,
Thank you for reaching out to us here in the Community. I'm sorry to learn that you're having difficulties setting up your profile. I can see that you've reached out to our support team and raised a ticket about your concern. Please allow our team time to further review your case and you will be getting an update on this page once done. Feel free to coordinate to resolve the issue.
Aug 12, 2023 01:40:06 AM by Ramon C
Just again, used a different format, either png or jpg will work, otherwise check the requirements during photo upload
Sep 8, 2023 02:00:41 PM by Jason M
Hello all. I have tried soooo many times to change my profile photo and I am not able to. I see so many others having the exact same issue. I keep getting "Sorry, something went wrong. We were unable to upload your image." I have cleared my browser cahce and cookies. I've tried in Chrome and Safari both. I cannot stand the photo I have on there now. SOS, please help.